Hardware Asset Management Technical Developer (Remote)
Posted on: 7 Mar 2025
Raleigh, NC
Job Description
Overview
This is a remote role that may be hired in several markets across the United States.
Provides technical solutions within the ServiceNow ITAM products based on configuration best practices. Responsible for designing, developing, and testing technical solutions through deployment. This is a remote role that may be hired in several markets across the United States.
Responsibilities
Be the technical expert in how to best support IT by configuring ITAM processes using ServiceNow best practices focused on configuration vs. customization
Leads technical efforts in the development, implementation, and maintenance of the ServiceNow application.
Support the engagements efforts for ITAM specific areas, which include software asset management (SAM) and hardware asset management (HAM) implementations.
Experience with ITAM processes that support SAM and HAM.
Advise process owners in their efforts to take advantage of the ServiceNow ITAM Solution’s standard capabilities in their efforts to improve their IT processes.
Keeps up with the latest ServiceNow releases and advises of upcoming changes or new features.
Lead design workshops focused on ServiceNow Platform and ITAM Solution technology
Completing required documentation such as business requirements for technical aspects of the solution
Work with other solutions teams to ensure consistency across the platform
Using Agile mythology to draft technically focused user stories, acceptance criteria, and test plans
Create change requests and adhere to all change management delivery processes
Perform knowledge transfer, obtain approvals, and support delivery
Provide technical aspects of project delivery and solution delivery
Develop required portal components
Prepare all deliverables focused on the technology and responsible for quality of configured/developed solution
Responsible for presenting and demoing solutions prior to deployment
Juggle multiple and complex projects/initiatives
Promoting continuous improvement practices for delivery/engagement materials
Provides support to technical teams during upgrades
Qualifications
Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting
Preferred certifications:
Current certifications with ServiceNow:
ServiceNow Administrator
ServiceNow Certified Software Asset Manager
ServiceNow Certified Hardware Asset Manager
ServiceNow Certified Application Developer
Strongly preferred skills:
At least 5 years of ITAM configuration/implementation experience in complex customer environments.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Strong understanding with leading IT and related systems and tools such as Office 365, Teams, Workday, Twilio, etc.
Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
First Citizens Bank
Raleigh, NC
Forever Strong. Forever First®.
For more than 120 years, First Citizens Bank has been helping families and businesses do more with the money they earn, save and invest. In that time, we've built a solid track record of service, stability and reliability. We remain committed to smart, steady growth ... for our company and our customers alike.
Forever Family.
First Citizens began in 1898 as the Bank of Smithfield in Johnston County, North Carolina. From a single office, we've grown to more than 500 branches in 19 states.
Today, First Citizens is one of America's largest family-controlled banks, led for three generations by members of the same family. That's created a continuity of stable, forward-looking leadership focused more on building a strong bank that can last for generations than on short-term results.
Forever Helping.
Over the years, the way we do banking has changed. First Citizens has added new capabilities and new offerings. In addition to traditional banking services, we provide customers with services that include wealth management1, business and commercial banking, treasury services, insurance services1 and much more.
We also complement our industry-leading branch service with state-of-the-art digital banking tools. From First Citizens Digital Banking with Manage My MoneySM to Business Online Banking (BOB) Advantage®, we give customers more ways than ever to look after their financial lives.
Forever Stable.
First Citizens is a banking subsidiary of First Citizens BancShares, Inc. (NASDAQ: FCNCA), a $39 billion financial holding company.
As a First Citizens customer, you benefit from the stability of our top-tier credit quality, outstanding capital strength and strong liquid balance sheet. We never compromise the security of our customers' assets, regardless of the latest market trends or financial pressures.
At First Citizens, we've built our company on such timeless values as integrity, hard work and taking the long-term view. We avoid fads and gimmicks; instead, we believe in sound decisions that create real security and growth for generations to come.
Forever First is our commitment to be there through the years for the people, businesses and communities who rely on us to be the best bank we can be. As we say, "Money isn't everything. But so much depends on what you do with your money."
First Citizens Bank. Forever First®.
First Citizens Bank
Established in 1898, First Citizens Bank is headquartered in Raleigh, N.C.
The bank serves Arizona, California, Colorado, Florida, Georgia, Kansas, Maryland, Missouri, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin with more than 500 branches.
First Citizens offers a complete line of financial services, including personal banking, business banking, wealth management, investment services1, insurance services1 and more.
First Citizens BancShares
Our parent company, First Citizens BancShares, is one of the largest family-controlled bank holding companies in the United States.
The company is publicly traded on NASDAQ under the symbol FCNCA2, Opens in a new tab.
Headquartered in Raleigh, N.C., BancShares’ assets total more than $39 billion.
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IndustryBanking/Financial Services
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No. of Employees5000+
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Website
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Jobs Posted466
