Job Description

Job Summary:

The Enterprise Support Engineer II – ERP is responsible for providing primary support for our firm’s ERP platform, internal custom systems, as well as assisting with the development of systems for the firm.

Job Duties:

Manages third party and custom applications systems
Applies patches and security updates to the firm’s systems
Builds and maintains system documentation
Escalate critical issues to management as appropriate
Implements strategies resulting in timely resolutions
Conducts Level III support for specified systems
Collaborates across IT functions regarding implementing server lease replacements and application upgrades
Acts as liaison for production support tickets for specified systems
Develops custom applications and/or third-party systems
Oversees testing and development of non-routine fixes
Serves as the primary systems support resource during non-business hours
Other duties as required

Supervisory Responsibilities:

N/A

Qualifications, Knowledge, Skills, and Abilities:

Education:

High school diploma or equivalent, required
Bachelors degree in Computer Science or Information Systems, preferred

Experience:

Four (4) or more years of experience with administering an Enterprise Resource Planning (ERP) software, required
Two (2) or more years developing and maintaining scheduled workflows within ERP software, required
Two (2) or more years of experience with Human Resource Management System (HRMS) or Financial Management System (FMS) software, required
Prior experience with serving as a technical support role, required 
Demonstrated experience supporting business applications, required
One (1) or more years of experience developing MS SQL queries, preferred
One (1) or more years of experience administering financial software, preferred

Software:

Experience with Oracle, SAP, Salesforce, Workday, or other related ERP platforms, required
Deep knowledge in SaaS Applications technology and OCI/PaaS technology, preferred
Good understanding of SaaS functionality, processes, and capabilities, preferred

Other Knowledge, Skills & Abilities:

Strong verbal and written communication skills
Excellent interpersonal and customer relationship skills
Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details
Capable of successfully multi-task while working independently or within a group environment
Ability to rely on extensive experience and judgment to plan and accomplish goals
Capable of working well under pressure while dealing with unexpected problems in a professional manner
Capacity to communicate and interact with all levels of employees and management
Ability to interact and build relationships and consensus among people
Intermediate knowledge and understanding of Firm software development concepts
Intermediate to advanced knowledge and the ability to apply advanced software development principles
Ability to research and resolve problems, acquire, and maintain knowledge of relevant software solutions and support firm policies and procedures