Job Description

This position will be posted internally for a minimum of 3 days and will remain open until filled or adjusted based on the volume of applicants.
Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Primary purpose of the position:

The role serves as a subject matter expert in the GSS end-to-end delivery process and is accountable to resolve complex problems that affect successful execution of the process. The individual will collaborate across the organization and provide exceptional internal/external customer satisfaction. The Sr. Shared Services Portfolio Analyst should have understanding of continuous improvement methods and ability to facilitate process improvement activities or transformation efforts.  

Essential Responsible Areas:

Execute established operational processes within GSS governanceend-to-end process, following standardized procedures and guidelines. Contributes to the team effort in building a high-performing team through strong collaboration, effective communication, and support in additional project work
Leads the development, facilitation and management of GSS Services end to end governance processes.
Leads the development and management of ServiceNow tool to support E2E  process.
Effectively liaison with the technical support team that supports Service Now to monitor and test the effectiveness of technical changes.
Leads the communication and training for associated change of E2E processes across GSS.
Achieves thoroughness and accuracy when accomplishing tasks by spotting inconsistencies to produce accurate work.
Work closely with team members to ensure seamless handoffs and collaboration throughout the process.
Researches issues, collects data, analyses information and/or root cause, and finds resolution to discrepancies in a timely manner.  Escalates as appropriate to different stakeholders. 
Acts as the primary point of contact in the execution of day-to-day tasks including answering questions, resolving issues, and providing analysis.  May act as a point of escalation for other team members. 
Positively interacts with team members and internal/external customers to provide high-quality outcomes.
Takes initiative to identify inefficiencies within processes and advocates for improved efficiency, performance and quality.  Will participate and may lead process improvement exercises.
Adheres to organizational standards, maintains accurate records and documentation, and follows SOPs to ensure adherence to SOX and/or regulatory requirements (where applicable)
All other assignments associated with above mentioned tasks, which employer assigns to employee.

Professional & Education Qualification

Bachelors degree preferred or equivalent.
Job-related experience for 5 years minimum.

Skills

Strong skills in Organization, Multi-tasking, Customer Service, Effective Communication, Influence, Problem Solving.
Ability to identify continuous improvement areas and implement changes
Ability to manage and prioritize multiple, complex projects simultaneously
Ability to be flexible about project changes and dynamically mitigate risks in the
Proven project planning and management skills.
Ability to analyze and interpret data and make recommendations.
Strong analytical skills with the ability to learn new things

Knowledge

Strong skills in Microsoft Suite.
Knowledge in ServiceNow SPM Module preferred
In-depth understanding of shared services processes, methodologies and best practices

Compensation & Benefits:

Hybrid On-Site Work Environment: Based in Colorado, this position requires regular in-person engagement by working on-site for three (3) or more days per work week (with core collaboration days of Tuesday, Wednesday and Thursday). [Travel and local commute between Ball locations and other possible non-Ball locations may be required.]
Hiring Salary Range: $83,200 - $116,390 (Salary to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.)
This role will be eligible to participate in the annual incentive compensation plan.
Ball includes a comprehensive benefits structure, Go to our career site and click "Total Rewards" to learn more.