Customer Service Specialist
Posted on: 12 Sep 2024
Fort Wayne, IN
Job Description
Corporate Overview: CRST The Transportation Solution, Inc. is delivering promises and driving success so we can all have what we need to live and thrive. We need talented individuals to help us bring this vision to life.
CRST’s Specialized Solutions division is the carrier of choice for customers requiring on-site, high-touch, and specialized handling. We manage deliveries for a wide range of products for the tech, communications, electronics, and healthcare industries (and many more). Our experienced drivers safely load, unload, and set up products for consumers and companies.
Job Summary:
Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Essential Duties and Responsibilities:
Trace shipments for the booking agents and customers
Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers
Register free-astrays when needed
Register shipments for online agents
Provide system updates when needed
Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
Provide dates for truckload shipments as well as specialty fleets
Add and approve valuation with defined limits
Document all actions on the V601 system
Preferred Skills:
Customer Service and Communication
Complex Problem Solving and Critical Thinking
Judgement and Decision Making
Active Listening and Monitoring
Good Time Management
Trouble shooting and Negotiation
CRST International
Cedar Rapids, IA
CRST International is an American freight company based in Cedar Rapids, Iowa. Founded in 1955 by Herald and Miriam Smith, it is a privately held company with a current fleet of about 4,500 trucks and annual revenues of $1.5 billion.
Our Roots
In 1955, Herald and Miriam Smith started Cedar Rapids Steel Transport out of a refurbished chicken coop they bought for $125.
At the time, they had no trucks and no customers, but Herald, known as “Smitty,” convinced firms he could save them money. He contracted with owner/operators who were hauling livestock to Chicago to return to the Cedar Rapids area with loads of steel instead of empty trucks. Family-owned to this day, CRST has evolved from a trucking firm to one of the nation’s leading providers of transportation solutions.
Further, CRST is an equal opportunity employer, which means that they’ll offer employment to qualified candidates, regardless of their sociocultural orientations and religious affiliations. CRST currently employs in excess of 2300 people. Their workforce comprises of people from all walks of life, different demographics and realities.
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IndustryTransport/Delivery Services
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No. of Employees2300+
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Website
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Jobs Posted174
