Job Description

What’s the role?  

As Etsy’s first Design Program Manager, you will be responsible for setting the vision and driving operational excellence for our Product Design team. This role will work with design leaders, our team, and stakeholders to define and manage priorities for the org and the operating model to support them. We’re looking for an individual with a strong vision, passion for customers, and the ability to help us elevate our product experiences across all of Etsy.

This is a full-time position reporting to the VP of Design. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. 

For this role, we are considering candidates based in the United States. Candidates living within commutable distance of Etsy’s Brooklyn Office Hub or in the San Francisco Bay Area may be the first to be considered. For candidates within commutable distance, Etsy requires in-office attendance once or twice per week depending on your proximity to the office. Etsy offers different work modes to meet the variety of needs and preferences of our team. Learn more details about our  work modes and workplace safety policies here. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.

What’s this team like at Etsy?

Join a passionate and creative team who’s dedicated to creating engaging and innovative ways to connect people with small businesses and makers. We foster meaningful relationships through thoughtfully crafted experiences and have fun doing it. We’re a  collaborative group who works across disciplines to ensure every interaction resonates with Etsy’s mission of humanizing commerce.

What does the day-to-day look like?

Operational Excellence: Establish a design operating rhythm with predictable, repeatable processes that help design leaders and partners deliver the best in class customer experiences to Etsy’s buyers and sellers. 

Strategic Support: Support and manage select strategic projects, ensuring alignment across design teams and partners on goals, plans, and deliverables.

Design Systems: Collaborate with design leaders and teams to adopt and leverage design systems and guidelines, supporting the development and management of best practices and design team assets.

Professional Development: Promote the growth and development of the design team through targeted training programs and mentorship opportunities, cultivating a culture of continuous learning, improvement, and commitment to craft.

Community and Culture: Initiate and establish new programs to drive broader and deeper engagement across the design team and creative community, including contributing to building team culture, and organizing design team touch points and in-person gatherings.

Of course, this is just a sample of the kinds of work this role will require! You should assume that
your role will encompass other tasks, too, and that your job duties and responsibilities may
change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are:

8+ years of experience in program management, specifically leading complex design or creative projects in a technology-driven environment.

Deep understanding of the product design process, and how to collaborate with partners (Product, Engineering, Marketing) across the product development lifecycle.

Strong analytical and problem-solving skills, with the ability to navigate ambiguity, drive clarity, operate with creativity, and deliver results.

Excellent communication and influencing skills, with experience presenting to and collaborating with senior leadership.

Additional Information

What's Next

If you're interested in joining the team at Etsy, please share your resume with us and feel free to include a cover letter if you'd like. As we hope you've seen already, Etsy is a place that values individuality and variety. We don't want you to be like everyone else -- we want you to be like you! So tell us what you're all about.

Our Promise

At Etsy, we believe that a diverse, equitable and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If, due to a disability, you need an accommodation during any part of the interview process, please let your recruiter know. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills.