Job Description

Join our Team!

The Director-Digital Operations, Industrial Solutions runs the DT Digital Operations to enable Cordant (IET Digital) and ensures successful delivery of it through upfront stakeholders engagement, building and mobilizing the right operation teams and leveraging the partners ecosystem across Digital products, central DT and Engineering organizations.

The Key Focus of this role is to run the Cloud Platform Operations for Cordant Ecosystem, L1/L2 SRE Support organization for Cordant customers, Disaster recovery for the Cordant Saas Platform, Monitoring and Observability, and Operations Tools and Processes.

Partner with the best

As a Director - Digital Technology, Cordant, you will be responsible for:

Contributing to the definition of the "digital pillars" strategy and approach for the DT enablement team to support the execution of Cordant Portfolio.
Designing future state DT operational processes to enable Industrial Solutions (Cordant) for success, balancing reuse of existing DT procedures while providing IS with the speed and scale it needs.
Driving continuous improvement projects (process & technology) to increase cloud infrastructure resiliency & availability.
Being accountable for discovery and introduction of new processes and technologies needed to support Industrial Solutions.
Being accountable for Cordant cloud platform governance, maintenance, and support. Responsible for creating an Operations Governance framework for running IS Digital pillars, this will include focus on Infrastructure platform operations and support, Security Operations, Integrations, and robust disaster recovery.
Being responsible for owning and running the M&O framework for the Cordant ecosystem and leveraging the golden metrics across SRE organization and providing actionable insights and troubleshooting.

Being responsible for growing the SRE organization dedicated to resolving day to day issues in production for Customer tenants

Being accountable for production issues fast resolution and overall infrastructure resiliency & availability
Performing Tools and Process Simplifications for Operations focused on Ticketing, Knowledge base, M&O, Remote access, AI. Key focus on integration of Service now into the IET ecosystem for ITIL , knowledge base and customer support.
Performing continuous engagement with key partners, define what is needed then action plans to support the execution rigor
Being responsible for optimizing resources for cost and time across the Industrial Solutions Portfolio

Fuel your passion

To be successful in this role you will:

Have a Bachelor's degree from an accredited university or college.
Have a minimum of 5 years of experience in Program Management and an overall 10 years of experience in the software and IT space.
Have oral and written communication skills. Have interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems.
Have demonstrated ability to lead programs / projects and operations. Ability to document, plan, market, and execute programs. Established project management skills.
Manage ambiguity: understands the contexts, makes assumptions and execute
Have a good hold on Application Operations, SRE, M&O , Devops

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

·       Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

·       Contemporary work-life balance policies and wellbeing activities

·       Comprehensive private medical care options

·       Safety net of life insurance and disability programs

·       Tailored financial programs

·       Additional elected or voluntary benefits

About Us

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

About Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.