Retail Customer Experience Coordinator
Posted on: 4 Apr 2024
Greensburg, PA
Job Description
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We Are Looking For: You!
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
TJX
Framingham, MA
The TJX Companies, Inc. operates as an off-price apparel and home fashions retailer. It operates through four segments: Marmaxx, HomeGoods, TJX Canada, and TJX International. The company sells family apparel, including footwear and accessories; home fashions, such as home basics, furniture, rugs, lighting products, giftware, soft home products, decorative accessories, tabletop, and cookware, as well as expanded pet, kids, and gourmet food departments; jewelry and accessories; footwear; and other merchandise.
It operates stores under the T.J. Maxx, Marshalls, HomeGoods, Winners, HomeSense, T.K. Maxx, and Sierra Trading Post names, as well as operates e-commerce sites tjmaxx.com, tkmaxx.com, and sierratradingpost.com. The company operates approximately 4,300 stores in the United States, Canada, the United Kingdom, Ireland, Germany, Poland, Austria, the Netherlands, and Australia. The TJX Companies, Inc. was founded in 1956 and is headquartered in Framingham, Massachusetts.
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IndustrySales/Retail
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No. of Employees270,000
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Website
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Jobs Posted15176
