Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

Optum’s EHR Services represents one of the fastest growing practices within Optum Insight’s Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you’ll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment. 

 You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 

Primary Responsibilities:

Provide Epic product function, design, build, and testing expertise and experience for assigned Epic module related to Epic Beacon and EpicCare Ambulatory , or outpatient clinical applications
Collaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancements
Lead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases
Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
Provide technical and/or clinical consultation including application configuration
Review, analyze, and evaluate system needs to develop recommendations for customers
Develop, support and maintain all required system design and build documents and other system documentation
Perform daily monitoring of applications in production use
Actively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for Epic Beacon and EpicCare Ambulatory workflow
Provide support of application incidents reported through the help desk; including 24/7 on call coverage as required
Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented
Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
Work with trainers to develop and maintain application specific training curriculum and materials
Translate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
Adhere to organization standards for system configuration and change control
Develop solid relationships with end user communities, customers and business partners
Facilitate communication with stakeholders from initial requirements to final implementation
Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate 

 
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
Active / current Epic certification in EpicCare Ambulatory and Beacon, or another primary clinical application
2+ years Epic application experience
Epic systems application knowledge to build, test, support and training for Beacon and Ambulatory workflow
Proficiency with MS Excel, Visio, PowerPoint and SharePoint
Willing or ability to travel at least 25% to client locations 

Preferred Qualifications:

Any combination of certifications and/or experience with Epic MyChart, Healthy Planet, EpicCare Link and Care Everywhere
2+ years of experience of team management (informal or formal), cross-team communication and leadership skills