Job Description

Parker Aerospace is a global leader in commercial and military aircraft and aeroengine technology. With the addition of Parker Meggitt, the company collaborates with customers to enable engineering breakthroughs that lead to a better tomorrow.

Are you ready to join an industry-leading global company that believes in empowering its employees? Are you prepared to use your inquisitive nature and strong work ethic to help our team solve the world’s greatest engineering challenges?

A career at Parker is rife with rewards and opportunities. But a career at Parker is not for everyone. Finding success at Parker requires dedication and an insatiable desire to win. We seek very smart people who also have the equally impressive characteristic of humility. We solve our customer’s challenges as teams, working together to ask the questions that have never been asked before.

Parker understands that solving the world’s greatest engineering challenges requires an inquisitive and intelligent workforce, and we invest in our employees to ensure they are the best in the industry. Our global success relies on empowered employees operating in an environment that breeds ideas and solutions, and we take every possible action to ensure this happens. 

Accounts Manager

As an Account Manager, your primary responsibility is developing and maintaining long-term, post-sales relationships with our customers.  You will collaborate with project management and at times be the project manager to ensure successful implementations and focus on relationship management to ensure that the customers continue to receive on-going support. 

Your core responsibilities are to engage with the appropriate contacts to ensure that their changing business objectives are identified and are being shared internally. You play the role of the customer’s advocate to ensure they are receiving appropriate support from all areas of the business.

To be successful in this role, you will need to be goal-driven, creative, detail-oriented, solid project management skills, and enthusiastic about providing exceptional service to meet our customers' business needs. The Account Manager will also be expected to take on a support role within the customer project team, assuming an active role supporting projects that will contribute towards the team’s growth and objectives.

Functions and Responsibilities

            ·         Manage all aspects of the customer relationship and daily interactions. Implement, lead, or support customer action calls, customer visits, complaint resolution, etc.

            ·         Act as the liaison between the customer and other departments within Exotic such as Product Development, Customer Service, Contracts, Quality, and Engineering.

            ·         Actively engage all contact levels with the customer to ensure their experience matches their expectations and that they are satisfied with Exotic’s products and support level.

            ·         Understand market and customer trends.

            ·         Manage all performance measurements to optimize the customer’s perceptions including customer scorecard review and resolving variances.

            ·         Pursue customer supplier awards and coordinate internally.

            ·         Perform above what is expected to provide exceptional support and service to customers.

            ·         Maintain current functional and technical knowledge of Exotic’s product lines.

            ·         Assist with proposal creation and project management actives such as creating and updating schedules, correspondences, and tracking scope changes. 

            ·         Understand all executed contract terms for assigned customers through collaboration with Contracts, Pricing, and Accounts Receivable to ensure full compliance.

            ·         Support and participate in annual Customer Relationship Review process capturing customer feedback or action items and follow up for resolution.

            ·         Limited travel required.

Qualifications

               ·         B.S. degree or equivalent or industry experience, preferred.

               ·         5+ years minimum of customer-facing work experience with a proven ability to deliver results.

               ·         Demonstrated success leading a team without direct reports. 

               ·         Strong Aerospace industry and program knowledge.

               ·         A high aptitude and comfort level with technical environments.

               ·         Sound teaming skills.

               ·         Good understanding of the strategic sales process.

               ·         Articulate and professional with an enthusiastic attitude and focus on results.

               ·         Strong communication skills both in person and in writing.

               ·         Excellent presentation skills, comfortable in front of 5 – 50 people.

               ·         Proven track record of taking ownership and effectively managing long- and short-term projects, from start to finish.

               ·         Understands the culture of the company as it relates to Business Development, Program Management, Problem Solving, and Customer Support.

               ·         Strong organizational skills with an ability to manage competing customer demands

               ·         Computer literate with competency in Microsoft Office programs and web maintenance systems.

We offer a comprehensive and competitive total compensation package. See what we have to offer!

·       Benefits: Our benefits start on day 1 of employment! We offer 2 medical plan networks, each with 4 plan designs – you’ll be sure to find the healthcare plan that fits your life! With each medical plan network, there are plans that include a Health Savings Account and a Health Reimbursement Account. You can choose from 3 dental plan options and vision coverage as well. We offer Flexible Spending Accounts for both Childcare and Healthcare expenses as well as optional Supplemental Medical Benefits (Critical Illness, Accidental Injury & Hospital Indemnity). Reduced healthcare premiums offered with a wellness incentive credit. Our company provided Life Insurance (1x annual salary), Accidental Life & Dismemberment Insurance, Short Term and Long-Term Disability insurance are available to employees. 

·       Bonus: This position receives a 12.5% Annual Cash Incentive Plan, which is a bonus based on division performance.

·       Retirement: Our 401k offers up to 5% Employer match with an annual Retirement Income Account (RIA) contribution of 3%. 

·       Time Off: To help promote a healthy work/life balance, this position receives 120 hours of Paid Time Off.

·       Holidays: Up to 14 Paid Holidays, including paid time off every year between Christmas and New Year’s. 

·       Parental Leave: 4 weeks Paid parental leave at 100% of your pay when you have a new addition to your family. 

·       Education: Ongoing education is supported through our Educational Reimbursement program.

·      Extras: Adoption Assistance, Employee Assistance programs, financial guidance resources, paid jury duty time, bereavement time and volunteer time, as well as paid days off for citizenship testing, marriage and birth. Free membership to Care.com, and optional legal coverage were additions to our benefits package this year.

·       Certain positions may be offered relocation assistance and/or stock options.