Senior Specialist, UI/UX Digital Designer
Posted on: 26 Jan 2024
Denver, CO
Job Description
Are you passionate about Customer Experience in FinTech? Do you have experience designing digital products that delight consumers and add business value? Then it’s time to join the Western Union’s Value Added Services function as Senior Specialist, UX Designer.
Western Union powers your pursuit.
The Western Union User Experience Design team is looking for a highly motivated Senior Specialist, UX Designer to join us to support our newly created Retail product pillar. The Retail product team is responsible for creating innovative business-to-customer payment products that allow our Western Union agents to service customers with the greatest experience possible.
As a Senior Specialist, UX Designer, you’ll be contributing to this mission for our retail and omnichannel customers.
To be successful at this role you should be
at ease creating scenarios, sketches, story boards, wire-frames, and prototypes.
able to visualize an experience in the abstract, break down complex use-cases and then be able to drive the vision into solid design deliverables.
think first from the customer’s perspective, use research and data to influence your designs, set relentlessly high standards for yourself and deliver best-in-class customer experiences.
thrive in a fast-paced, agile environment
Role Responsibilities
Work closely with research, senior stakeholders, product managers and engineering teams to brainstorm and co-create ideas, approaches, and solutions
Create wireframes, prototypes, and high-fidelity designs using Sketch / Figma, along with our established Design System
Ensure that designs follow best practices and use research & testing to inform and validate
Confidently challenge the status quo, encouraging all involved to address root causes to ensure the best outcome for users
Apply a positive and constructive attitude when giving and receiving all feedback
Deliver high-quality design assets to the engineering team, along with clear guidance to ensure all aspects of the designs are fully understood.
Provide ongoing support to engineering, with regular UX review checkpoints to ensure quality and that the system is being built as designed
Role Requirements
3+ years of industry UX Design experience
Strong attention to detail, analytical skills and problem-solving
Experience on complex, enterprise-scale or consumer design projects
Outstanding skills in professional design tools – Figma experience is a must.
Bachelor's degree in Design, HCI, or related field or equivalent professional experience.
A strong portfolio of innovative design work that demonstrates industry-leading design and business success.
Experience designing for global products across multiple platforms.
You will need an online portfolio of your work to apply for this role.
Keen interest in, or knowledge of, banking or finance
Experience in POS and/or retail, KIOSKs etc
Western Union
Rochester, NY
We are a global leader in cross-border, cross-currency money movement. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2018, we completed more than 800 million transactions for our consumer and business clients. We continue to innovate, developing new ways to send money through digital, mobile, and retail channels, with an array of convenient pay-out options to meet business and consumer needs.
We are a business centered on the needs of our customers, and over the years, we’ve invested and innovated to provide consumers and businesses with even more choices – in products, in services, and in how and where they can access Western Union when moving money across borders.
We move money for better, enabling individuals, families and friends to securely and seamlessly transfer money in the ways that are most convenient for them, whether that is walking into a retail location or using our Western Union website or app to move money in minutes.
Our customers use our services to send money to family members in nearly every part of the world, to provide support, recognize a special occasion, and enable entrepreneurship or education.
As businesses have a growing need to move money around the globe and transact in different currencies, we’ve answered these needs with Western Union Business Solutions to help navigate the global economy, including solutions for International Payments, Risk Management, and Cash Management Solutions. We offer a wide range of industry-specific solutions that today help over 50,000 clients including financial institutions, educational institutions, NGOs, and small/medium sized businesses needing to make cross-border payments.
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IndustryBanking/Financial Services
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No. of Employees12,000
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Website
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Jobs Posted245
