Job Description

Overview

Build your career at one of the top companies for professional growth in the U.S.! Khakis optional…

At State Farm we invest in our employees by providing a competitive Total Rewards package:

Starting salary is  $62,041.85 - $ 79,230.63 annually, $30.79 - $39.32/hourly. Because work-life-balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week! Salary offered is dependent on skills and qualifications, with the high end of the range limited to applicants with significant relevant experience. 

You are also eligible for:

An annual bonus based on individual and enterprise performance
Annual merit increases
401(k) contribution
Paid Time Off (PTO), plus: 5 days of Life Leave to take care of yourself and your family, Paid Volunteer Time, and an Annual Celebration Day to celebrate what’s important to you!
Industry leading Tuition Assistance Programs
Wellness?and mental health programs
Discounts from hundreds of retailers through our Perks at Work program

And more!

This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience.

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Grow Your Skills, Grow Your Potential

Responsibilities

Our Claims Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes:

Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
Contacting customers by telephone, written correspondence and/or various electronic media
Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
Supporting our customers through personalized, caring, and simple interactions

Qualifications

Competitive candidates demonstrate the following:

Strong written and verbal communication skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness

Preferred/Desired Skills, Education, Knowledge, Experience:

Bachelor's Degree Preferred
Claim handling experience, preferably PIP/MPC (first party medical) or third party injury claims
Bodily injury and property damage liability claims, as well as uninsured or underinsured motorist coverage claims

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.

Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).

All employees in support and professional roles selected for a Claims position will have a time in role commitment (6 months for promotions, 12 months for lateral) beginning on the effective date of transfer which must be met by the end of the posting period for any other State Farm positions.  Exceptions to the time in role commitment period may be considered on an individual basis, consistent with business needs and management approval.