Job Description

Are you ready to work with an international organization committed to making financial services accessible to people everywhere? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time to join Western Union as the Leader, Acquisition Experience.

Western Union powers your pursuit

The Leader, Acquisition Experience will be responsible?for setting the future vision for Acquisition Experience at Western union, leading teams focused on the creation of the best customer experience for new customers across the portfolio of Western Union products and services.  

Supporting global cross-channel design of new customer user experience across web and app, with a focus on data-driven best-in-class product design.

They will be tasked with driving the organization to work together for optimum new customer user experience journey end to end. 

Role Responsibilities

Lead a cross functional team focused on improving our new customer experience globally, setting clear strategic goals aligned with the company’s growth strategy.
This role will be tasked with clear revenue goals, with responsibility for driving acquisition growth, fueled by new customer experience improvements
Setting a clear vision of the future new customer experience for Western Union that aligns with the brand purpose and the Evolve 2025 strategy.
Lead a multi-functional team of global stakeholders, setting clear direction and demonstrating high levels of stakeholder management across senior members of the team.
Identifying opportunities to improve new customer digital experiences for Western Union, driving cross-functional growth teams to improve and test these experiences.
Enable the business to acquire customers more effectively, leveraging experience, marketing tools and investments. 
Partner with other key stakeholders: Technology; Operations; Business; CRM/CX; Brand; Legal/Compliance

Role Requirements

Bachelor’s degree in business administration, Marketing or related field. MBA or advanced degree is a bonus 
5+ years ‘experience leading substantial experience or acquisition initiatives for CRM, loyalty, rewards, and or engagement programs. 
Have 2+ years of management experience in leading globally dispersed teams. 

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/  

Salary

The salary range is $110,953.16 – 184,921.93 per year, total on-target earnings include short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates’ qualifications, skills, and competencies.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your United States – Specific Benefits Include

Family First Program
Time off
Medical, Dental and Life Insurance
Student Loan Repayment Program
Tuition Assistance Program
Parental Leave

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.  

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. 

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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