Job Description

Department:

Servicing - Insurance

We are Walker & Dunlop.  We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities — where people live, work, shop, and play — to life. We are committed to creating meaningful social, environmental, and economic change in our communities. We believe seeking diverse talent and promoting the inclusion of all perspectives are more than moral imperatives – they are critical to our success and ability to innovate and grow.

Position Summary:

Analyze insurance coverage for commercial loans in accordance with Investor guidelines. Assist borrowers in acquiring appropriate coverage.  Inform, and educate borrowers about coverage, exclusion, and exposure. Provide technical support to Production/Underwriting/Closing staff specifically in analyzing borrower needs against investor guidelines and risk to the company.  

Primary Responsibilities:

Main point of contact on insurance questions, coverage requirements and investor guidelines.
Review Investor insurance guidelines and loan documents to establish baseline requirements.
Review Loan Documents, Appraisals, Engineering, Seismic, and Phase I Environmental Reports to determine loan-specific insurance requirements.
Preform annual review of insurance certificates, policies, statement of values and invoices to determine compliance with Investor guidelines.
Process Insurance waivers/Exceptions with supporting documentation for non-compliant insurance issues.
Resolve non-compliant insurance issues with borrowers and insurance agents.
Responsible for maintaining insurance data in the Enterprise/Insurance compliance and servicing systems and Salesforce as applicable.
Prepare and submit Lender reports as required from time to time.
Work with and assist the Servicing Insurance Front-End division as needed.
Assist in gathering required documentation for internal and external audits.
Assist in lender reporting.
Perform general insurance tasks as necessary which include processing invoices and reimbursements to borrowers.

Education and Experience:

Bachelor’s degree or equivalent experience       
3 plus years of insurance experience preferred
Professional designations such as CIC, CPCU, ARM, AU, ANIS, Property & Casualty license, or equivalent is preferred

Knowledge, Skills and Abilities:

Ability to work as a part of a team, while providing a strong individual contribution.
Excellent attention to detail, judgment, flexibility, accountability and dependability.
Ability to work in high volume work environments, with strong ability to prioritize workload.
Requires excellent communication skills, written and oral, through all levels of the organization.
Strong time management and organizational skills.
Clear knowledge of Commercial Insurance Coverage –Property, (including Flood, Wind, Earthquake and Terrorism), General Liability (including Workers Comp and Auto), Professional Liability and Umbrella/Excess Liability Insurance

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What We Offer? 

The opportunity to join one of Fortune Magazine’s Great Places to Work winners from 2015-2023 

Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation™, some of which include:
  - Up to 83% subsidized medical payroll deductions
  - Competitive dental and vision benefits
  - 401(k) + match
  - Pre-tax transit and commuting benefits
  - A robust health and wellness program – earn cash rewards and gain access to resources that
    promote health, engagement, and balance
  - Paid maternity and parental leave, as well as other family paid leave programs
  - Company-paid life, short and long-term disability insurance
  - Health Savings Account and Healthcare and Dependent Care Flexible Spending 

Commitment to diversity, equity, and inclusion, with employee resource groups organizing activities and providing a space for open communication 

Career development opportunities 

Empowerment and encouragement to give back – volunteer hours and donation matching 

 
*Eligibility may vary based on average number of hours worked