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Customer Service Delivery Driver - Columbus
Posted on: 17 Oct 2023
Columbus, OH
Job Description
Position Summary
Serve as brand ambassador, providing excellent customer service while delivering customer orders to the home. Drive a company delivery vehicle showing safe, efficient driving behavior and following Kroger's driving standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Essential Job Functions
Provide excellent customer service while delivering orders to the customer
Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
Ensure a high degree of professionalism and personal presentation when interacting with customers
Drive a company vehicle safely and in accordance to Kroger's driving standards
Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
Control and maintain an accurate record of customer deliveries
Assist fellow drivers that may encounter difficulties while out delivering
Ensure that goods are kept within the correct temperature guidelines; monitor and record temperatures to follow food health and safety regulations
Handle product safely and in accordance with food safety guidelines; record any serious breakages or contamination issues and report to supervisor
Complete pre-inspections check of company vehicle before use and report any defects to supervisor
Operate company provided technology devices for mapping and customer interaction
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum Position Qualifications
Valid driver's license
Excellent communication and customer service skills
Must have a good driving record
Ability to operate a delivery van and handheld tablet device
Must be able to lift up to 50 lbs. with or without reasonable accommodation
Must be at least 21 years old
Must annually pass a DOT regulated medical exam
Desired Previous Experience/Education
High School Diploma or GED
May require chauffer's license in some states
Any customer service experience
Any delivery driver experience
Kroger
Cincinnati, OH
The Kroger Co. operates as a retailer in the United States. The company operates supermarkets, multi-department stores, marketplace stores, and price impact warehouse stores. Its combination food and drug stores offer natural food and organic sections, pharmacies, general merchandise, pet centers, fresh seafood, and organic produce; and multi-department stores provide apparel, home fashion and furnishings, outdoor living, electronics, automotive products, and toys.
The company’s marketplace stores offer full-service grocery, pharmacy, health and beauty care departments, and perishable goods, as well as general merchandise, including apparel, home goods, and toys; and price impact warehouse stores provides grocery, and health and beauty care items, as well as meat, dairy, baked goods, and fresh produce items.
It also manufactures and processes food products for sale in its supermarkets; and sells fuel through 1,537 fuel centers. As of March 7, 2019, the company operated 2,764 retail food stores under various banner names, as well as an online retail store. The Kroger Co. was founded in 1883 and is based in Cincinnati, Ohio.
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IndustrySales/Retail
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No. of Employees453,000+
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Website
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Jobs Posted29934
