Job Description

Summary

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

Job Description

The Telecommunications Provisioning Analyst III position is primarily responsible for abiding by and executing Telecom Expense Management methodologies; a specialty financial discipline involving the application of systematic analysis of complex telecommunications services.  Responsibilities include:  order creation and processing, asset and service inventory, invoice accuracy and processing, auditing and assurance, service optimization, usage and dispute management for fixed and mobile services and reporting & analytics for BOKF’s wireless, voice, and data telecommunications services.  Other responsibilities include guidance and training of less senior analysts.     

Team Culture

The mission of IT is to Enable Business Success and Create Raving fans. We do this through our shared quest to continuously improve, while simultaneously looking at ways to optimize our applications and processes. We are a determined, smart, and collaborative group that is eager to welcome you to the team.

How You'll Spend Your Time

You will perform order processing, inventory creation, invoice processing, reporting, and service optimization of voice, data, and wireless rate plans and services. You will source, order, and provision invoice and inventory usage, and dispute management for fixed and mobile services
You will audit compliance terms and conditions with contracted telecommunication service providers and proactively managing timeframes of contract term expirations, comparing actual billing data to the corresponding contractual rates; rate assurance, calculation verification, discount assurance, local, long distance, PVC, port and circuit billing.
 You will oversee the accuracy and the integrity of actual bills for increment and rounding errors, unknown usage charges, late payment fees, causal billing errors, the existence of expected prorated charges, and non-recurring charges. 
You will perform line item audits of actual billing for unaccepted or unknown inventory and erroneous charges for disconnected inventory. You will identify significant variances in the total month to month bills and invoices, line cost variances, working telephone numbers and amount billed versus previously paid amounts. 
You will manage the recovery of credits and short-pay/no-pay decisions optimizing expenditures; while greatly reducing the cost of disputes and corporate liability.
You will be in charge of the network provisioning of voice, data, and wireless telecommunications services through a central, enterprise-wide request management process, including estimation and engineering collaboration for services requested. You will manage, track, and update vendor orders at individual service-element levels, and track key dates for individual items. 

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Business Administration or Finance and 8-10 years experience working in Telecommunications or 15-17 years of work related experience. 

BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!