Job Description

The Role at a Glance

As a Continuous Improvement and Transformation Program Manager, you will have the opportunity to lead the complex programs/initiatives in our operational areas through process improvement opportunities following the DMAIC process. These transformational changes may include improving manual processes, implementing robotics, technology upgrades, or introducing macros. The team you will be afforded to work on is an experienced and dynamic team! Lincoln’s operational teams are evolving and embracing transformation across the board, and you will help create the roadmap for what solutions are put into place for years to come.

What you'll be doing

Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions.
Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit.
Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives. 
Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects. 
Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability of assigned area(s).
Serves as a subject matter expert and consults with management to understand the complex business needs and desired outcomes of programs and the individual project workstreams.
Leads and directs program meetings with stakeholders from multiple work streams to map current and future state processes, define program scope, determine complex plans, execute agreed deliverables, and evaluate outcomes Manages expectations of various internal/external stakeholders and provides regular status updates.
Serves as a liaison across departments/teams to coordinate delivery of projects and ensure alignment of efforts with other organizational initiatives, including system releases and upgrades.

What we’re looking for

Must-haves:

3-5+ Years experience in insurance industry and/or continuous improvement that directly aligns with the specific responsibilities for this position
4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)

Nice-to-haves:  

Green belt or Black belt
Change leadership, value stream mapping and workflow
Ability to analyze complex information and to evaluate the implications of a course of action or solution.
Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form.
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed, and logical discussions/presentations.

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for YOU:

A clearly defined career framework to help you successfully manage your career

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity/technology tools and training