Job Description

This role is primarily responsible for assisting with collections of past due customer accounts for CyberSource, a division of Visa.  Visa is looking for a Financial Analyst with the ability and willingness to learn and assist with revenue operations processes – primarily the collections and balance resolution processes but will be involved in other processes as well.  This position requires the ability to learn quickly and work independently in a fast-paced, entrepreneurial environment, as well as strong analytical and problem-solving skills. The ideal candidate must be able to work with external clients and internal partners.

RESPONSIBILITIES

Collaborate with sales, customer support, and other internal functions to resolve balances. Strong interpersonal skills are required

Contact customers with past due balances by email and phone to request payment and resolve balances, including providing invoices, statements or other documentation to customers

Interact professionally and calmly with customers who dispute balances

Understand collections processes, timelines and appropriate practices across multiple geographies and business units

Understand contract and pricing arrangements with customers to verify balances are correct and collections efforts are in accordance with the contract

Manage multiple tasks simultaneously & meet deadlines, which involves strong planning, organization, and problem solving skills

Work comfortably and independently in a fast-paced, entrepreneurial environment

Perform special projects and ad-hoc analyses as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

BASIC QUALIFICATIONS

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Strong customer support experience and attitude
• Strong analytical and problem solving skills required
• Must be comfortable working with a heavy volume of data
• Detail-oriented, self-starter, with proven ability to work independently and in a cross-functional environment with minimal supervision
• Ability to perform under pressure with tight deadlines and accustom to a fast-paced and often ambiguous environment to drive results
• Ability to contribute new ideas and solutions for current processes and to address business challenges
• Strong organizational and project management skills, Abilities to plan, organize, and adapt within a multi-tasking environment, requiring simultaneous management of multiple issues and projects
• Self-motivated and be willing to utilize and learn new technology to solve problems
• Proficient with MS Word and Power Point
• Good written and verbal communication skills

PREFERRED QUALIFICATIONS

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Degree in Accounting, Business, Finance or a related field preferred
• Strong collections experience preferred
• Strong skills in MS Excel. Knowledge of databases helpful
• Experience working in an e-commerce environment with an understanding of payment industry is a plus

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.