Job Description

General Summary:

Under general supervision, responsible for following CarMax standards for the removal of dents utilizing Paintless Dent Removal (PDR) on CarMax used, new, and customer vehicles.

On as needed basis, responsible for Reconditioning Associate, Reconditioning Associate I , II and Sr. Reconditioning Associate duties including, but not limited to, zone maintenance vehicle receiving and prep for delivery, car wash, interior and exterior cleaning, carpet shampooing, waxing, paint touch-up, wet sanding, buffing and paint preparation processes.  

Principal Duties and Responsibilities:

Complete body repairs including masking, sanding and grinding
Apply primer
Remove and replace parts
Complete plastic and substrate repairs
Post paint refinish and defect corrections
Ensure that vehicles meet CarMax Paint Standards
Maintain, repair and clean special equipment
Ensure work place cleanliness and organization in accordance with CarMax 5S standards
Provide outstanding customer service to both internal and external customers
Complete duties as assigned by Leads and Managers

Job Specifications:

Position requires the following pre-requisites and ability:

New Associate Orientation Training – Operations
Accountable to Associate 1 Competency Model
Kronos Training for Hourly Associates
Meet Reconditioning Associate, Reconditioning Associate I, II and Senior Reconditioning Associate Performance Standards
Successfully complete Reconditioning Associate, Reconditioning Associate I, II Senior Reconditioning Associate and Senior Reconditioning Associate I Workstation Certifications
Read, interpret and transcribe data in order to maintain accurate records
Perform multiple duties in a high-energy, fast-paced environment
Lift objects that weigh as much as 50lbs
Speak and listen effectively in dealing with customers/associates, both in person and over the phone
Complete CarMax provided training in all functional areas of the inventory process, allowing for cross-training and full coverage of the inventory and detail area

Working Conditions:

 Indoor and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
Requires walking or standing for extended periods of time.
Wears CarMax clothing (acquired through company) at all times working in the store.
Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
Adhere to all CarMax policies including Attendance, Asset Protection, Integrity and Standards of Professional Appearance