Job Description

Mission Overview & Responsibilities:

The ServiceNow Developer will guide the use of ServiceNow within our team with the goal of improving the productivity of the IT department. Your work with us will involve: identifying areas where ServiceNow could provide efficiencies; work directly with internal users to gather requirements; and develop, test and deploy solutions.

In this role, you will support internal customers including Labor and Occupational Health, Legal, Labor Relations, Corporate IT, HR, Talent & Inclusion, and other teams, with ServiceNow issues and feature improvements. You will need experience with software debugging and troubleshooting. You can look at and comprehend complex datasets that are required by us to isolate problems and implement solutions.

You will report to the Manager of End-user Platforms. You will have a hybrid schedule from The New York Times building in New York, NY.

Responsibilities:

Under broad direction, you will provide development and administration of ServiceNow infrastructure by preparing required specifications and solution designs, configure all application UIs, workflows and notifications, and diagnose and isolate incidents through testing to develop workarounds and fixes for system related issues. To be successful, you will need to ensure configuration consistency across development, test and production environments. To accomplish this, you need to create Servicenow workflows, forms, lists, business rules, script includes, UI components, and modify all modules. Additionally, you will:

Get to know the needs of internal users and lead requirements gathering sessions

Develop scripts on the ServiceNow platform to automate tasks and integrations

Maintain the internal IT portal website, and offer improvements

Help integrate all modules

Facilitate and test all system updates and configuration changes

Monitor health, usage, and overall compliance of ServiceNow

Provide solutions through configuration and customization including: user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations whilst applying best practices

Analyze the efficiency of existing configuration and workflows to develop strategies for improving ServiceNow integrations

Basic Qualifications:

3+ years of ServiceNow admin & programming experience

3+ years of JavaScript

ServiceNow Certified System Administrator

ServiceNow Certified Application Developer, or 3 years experience in ServiceNow Development

Experience with end-user, internal user, or customer support

Additional Qualifications:

Hands-on technical delivery including required documentation of cost-effective ServiceNow solutions using several technical skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email)

Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services

Ability to juggle multiple tasks simultaneously and prioritize work to meet deadlines in a fast-paced environment

Experience collaborating across multiple teams on designs and implementation plans