Client Services Specialist / Analyst - Claims
Posted on: 31 May 2023
Omaha, NE
Job Description
Job Objective:
Delivers excellence in customer service to agents, insureds, claimants and others business partners for claim inquiries. Provides claim process support to agency partners and the Claim Department, assists new claimants through intake of first notice of loss and delivers claims process education.
Essential Duties and Responsibilities:
Claims Specialist Role
Provides excellent level one customer service to agents, insureds, claimants, and others for claim reporting and inquiries. Gathers claim information from the caller relating to the details of a new claim.
Responds to level one inquiries via phone or email as permitted by Company guidelines such as the status of a claim, payment amounts and dates, adjuster names and contact information.
Reports errors in the software and tests the products as necessary to fix outstanding issues.
Acts as first point of contact with agency and insured customers via telephone, e-mail or other communication, gathering necessary information to help provide answers to questions and solve problems with first level technical support items.
Required Knowledge:
Bachelor degree in business or related field or equivalent
Basic math
Personal computer and related spreadsheet and data manipulation software
Preferred Knowledge:
1-2 years related work experience
Basic insurance terms and coverages
Knowledge of commercial automobile rating and policy coverages and endorsements
Insurance coverages and rating and insurance products
Company guidelines on acceptability and profitability for applications/accounts/policies
Principles of finance, business, statistics, and insurance
Insurance industry and marketing techniques
Company, Agency, and department practices and procedures
Berkshire Hathaway
Omaha, NE
Berkshire Hathaway Inc., through its subsidiaries engages in insurance, freight rail transportation, and utility businesses. It provides property and casualty insurance and reinsurance, as well as life, accident, and health reinsurance; and operates railroad systems in North America. The company also generates, transmits, stores, and distributes electricity from natural gas, coal, wind, solar, hydro, nuclear, and geothermal sources; operates natural gas distribution and storage facilities, interstate pipelines, and compressor and meter stations; and holds interest in coal mining assets. In addition, it offers real estate brokerage services; and leases transportation equipment and furniture.
Further, the company manufactures boxed chocolates and other confectionery products; specialty chemicals, metal cutting tools, and components for aerospace and power generation applications; flooring, insulation, roofing and engineered, building and engineered components, paints and coatings, and bricks and masonry products, as well as offers homebuilding and manufactured housing finance; recreational vehicles, apparel products, jewelry, and custom picture framing products; and alkaline batteries.
Additionally, it manufactures castings, forgings, fasteners/fastener systems, and aerostructures; titanium, steel, and nickel; and seamless pipes and fittings. The company distributes newspapers, televisions, and information; franchises and services quick service restaurants; distributes electronic components; and offers logistics services, grocery and foodservice distribution services, professional aviation training programs, and fractional aircraft ownership programs.
In addition, it retails automobiles; furniture, bedding, and accessories; household appliances, electronics, and computers; jewelry, watches, crystal, china, stemware, flatware, gifts, and collectibles; kitchenware; and motorcycle accessories. The company was founded in 1889 and is headquartered in Omaha, Nebraska.
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IndustryAccounting/Finance
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No. of Employees389,000
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Website
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Jobs Posted58
