Client Services Technician I or Client Services Technician II
Posted on: 31 May 2023
Omaha, NE
Job Description
As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and “large company” benefits, in addition to an exciting, friendly, “small company” atmosphere.
Provides excellent customer service to agents, insureds, claimant, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Directs callers and emails to the appropriate individual or department. Provides contact information for agents, affiliated companies, etc. as appropriate. Supports various business units by handling daily workflow transactions, including misdirected or returned emails, indexing, submission preparatory work, and basic correspondence.
Essential Duties and Responsibilities:
Provides excellent customer service to agents, insureds, claimants, and others contacting the Berkshire Hathaway Homestate Companies or the National Indemnity group of insurance companies. Resolves most basic issues and questions. May assist and/or research the needs of callers and route calls or emails to the appropriate department or individual to handle. If appropriate, may provide contact information for Berkshire Hathaway affiliates.
Supports Underwriting departments by processing various submission steps which may include, indexing, preparing resource documents, and assigning priorities according to standardized procedures. May also provide submission status updates to agents via phone and/or email. If appropriate, identify available underwriters to assist on second and third level submission inquiries.
Correct and/or update address and contact information in various systems at the direction of Underwriting and/or Client Services teams.
Process written requests from agents and insureds for copies of policy loss runs in accordance with procedures. Upon request, explain the loss run request process via phone and/or email to agents and/or insureds. Direct calls and emails requesting loss run explanation to the appropriate department.
Qualifications
High school diploma or GED and additional vocational courses
Basic math
Personal computer and related software
Preferred Qualifications:
Bachelor degree in business or related field or equivalent
1 to 2 years related work experience
Basic insurance terms and coverages
Type 35 wpm with accuracy
Knowledge of commercial automobile rating and policy coverages and endorsements
Insurance coverages and rating and insurance products
Company guidelines on acceptability and profitability for applications/accounts/policies
Insurance industry and marketing techniques
Company, Agency, and department practices and procedures
Berkshire Hathaway
Omaha, NE
Berkshire Hathaway Inc., through its subsidiaries engages in insurance, freight rail transportation, and utility businesses. It provides property and casualty insurance and reinsurance, as well as life, accident, and health reinsurance; and operates railroad systems in North America. The company also generates, transmits, stores, and distributes electricity from natural gas, coal, wind, solar, hydro, nuclear, and geothermal sources; operates natural gas distribution and storage facilities, interstate pipelines, and compressor and meter stations; and holds interest in coal mining assets. In addition, it offers real estate brokerage services; and leases transportation equipment and furniture.
Further, the company manufactures boxed chocolates and other confectionery products; specialty chemicals, metal cutting tools, and components for aerospace and power generation applications; flooring, insulation, roofing and engineered, building and engineered components, paints and coatings, and bricks and masonry products, as well as offers homebuilding and manufactured housing finance; recreational vehicles, apparel products, jewelry, and custom picture framing products; and alkaline batteries.
Additionally, it manufactures castings, forgings, fasteners/fastener systems, and aerostructures; titanium, steel, and nickel; and seamless pipes and fittings. The company distributes newspapers, televisions, and information; franchises and services quick service restaurants; distributes electronic components; and offers logistics services, grocery and foodservice distribution services, professional aviation training programs, and fractional aircraft ownership programs.
In addition, it retails automobiles; furniture, bedding, and accessories; household appliances, electronics, and computers; jewelry, watches, crystal, china, stemware, flatware, gifts, and collectibles; kitchenware; and motorcycle accessories. The company was founded in 1889 and is headquartered in Omaha, Nebraska.
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IndustryAccounting/Finance
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No. of Employees389,000
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Website
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Jobs Posted58
