Job Description

Department Summary

Our human resources teams partner with the innovators driving DISH’s unique brand of creative ambition. From identifying and developing the company’s deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.

Job Duties and Responsibilities

The HR Operations Associate serves as the first point of contact for all employees and managers setting the stage for “moments that matter” resulting in our employees feeling valued. The HR Operations Associate  responds to employee inquiries on topics including but not limited to DISH guidelines, benefits plan and enrollment, paid time off, employee communications, COBRA and retirement plans. 

Responsibilities

Support team member's various HR Inquires by providing a prompt and concise answer to all inquiries with a “one-touch” resolution
Help guide employees through self-service options via HCM tool
Connect with DISH employees by providing an individualized experience based on their unique needs and situation
Be an employee advocate by working with internal teams such as HRBPS, Generalists, payroll, and leadership to ensure that gaps in the employee experience-irrespective of where they occur in the journey are plugged
Listen and identify customer needs by taking a proactive approach to maintain a positive employee experience 
Respond to employee inquiries in a timely and efficient manner via phone, email, service tickets and chat applications 
Assist with onsite tasks on a rotational basis or as needed
Be an ambassador for the DISH Way

Skills, Experience and Requirements

Read and interpret documents such as operating/maintenance/procedure instructions and safety rules. 
Write routine reports and business correspondence. 
Speak effectively before customers or employees of the organization whether individually or in groups. 
Proficiency with the Google Suite
Flexibility to work in a hybrid work environment.
Effectively interact with all levels of organizational staff and company personnel. 
Excellent presentation/facilitation, organizational, analytical, interpersonal, written/\oral communication, and customer service skills.
Meet all of DISH’s performance expectations, including but not limited to, satisfying all applicable metrics, productivity standards, goals, and proficiencies related to overall performance.
Bilingual a plus

EDUCATION and/or EXPERIENCE

1+ years in HR operations, service delivery model, customer service or employee service center.
Associate’s Degree or higher preferred; or an equivalent combination of education and experience.