Job Description

About the Job:

Taco Bell is looking for a highly motivated/out of the box thinker with an analytical background that can turn numbers into a great story. This individual will be responsible for all sales reporting, while also maintaining/improving our Customer Support pillar with other supporting tasks within Operations. This individual should be comfortable in a fast pace environment, collaborating with internal/external teams and vendors, managing multiple tasks simultaneously.

The Day-to-Day:

Analytical guru to run Gift Card Sales Reports for 1stand 3rdparty and capture learnings clearly:

Weekly report of the business by channel/product
Recap of Marketing promotions executed (run throughout the year)

Manage/resolve daily Gift Card Customer Service inquiries to create best experience for our customers.

Escalate inquiries as needed to resolve issue in a timely matter with appropriate teams, including but not limited to: Mobile and Accounting teams for cash out, check requests, merchant voids, replacements, card history, etc.
Find ways to improve customer facing/customer agent communication to lesson inquiries.

Interface and be comfortable with different platforms to pull: Customer Service inquiries, Gift Card sales reports, vendor dashboards, andinternal Taco Bell dashboards for new restaurant configuration for Gift Card processing.
Support with Franchisee inquiries related to: new location setups, transfers,account changes, Settlement Servicestraining and/or issues/questionsrelated to funds movement.
Support with Gift Card inventory management and production to keep projects on track.
Collaborate with various internal/external teams as needed to fulfill above stated tasks (via email or participating in meetings): Accounting, Finance, Customer Support, Legal, Franchisees, Print Vendors, Archway, Creative team, etc.
Misc projects to support Gift Card Program as bandwidth allows.

Is This You?

Bachelor’s degree(preferred, but not required)
2-4 years experience within the Gift Card industry (preferred, but not required)
Customer-centric and service minded
Detail oriented and organized
Ability to prioritize and manage numerous projects simultaneously
Excellent in excel
Experience with a web-based reporting interfaces

Work-Hard, Play-Hard:

Hybrid work schedule and year-round flex day Friday
Onsite childcare through Bright Horizons
Onsite dining center and game room (yes, there is a Taco Bell inside the building)
Onsite dry cleaning, laundry services, carwash,
Onsite gym with fitness classes and personal trainer sessions
Up to 4 weeks of vacation per year plus holidays and time off for volunteering
Tuition reimbursement and education benefits
Generous parental leave for all new parents and adoption assistance program
401(k) with a 6% matching contribution from?Yum! Brands with immediate vesting
Comprehensive medical & dental including prescription drug benefits and 100% preventive care
Discounts, free food, swag and… honestly, too many good benefits to name