Medical Call Center Rep Scheduler with Sign on Bonus
Posted on: 16 Feb 2023
Louisville, KY
Job Description
This is the job you've been waiting for! Join a company that invests in you and values your experience working to help others. We offer a collaborative work place, within a team that supports and respects each other. Come see why we are one of Kentucky's best places to work!
Monday through Friday, NO WEEKENDS!
1st shift hours
Paid training
Up to $22 per hour to start
$500 sign-on bonus
In an effort to help improve the customer service experience and streamline the appointment scheduling process for our patients, Baptist has created the Patient Connection Hub, a state of the art healthcare call center. Agents are trained to field calls from patients to their Baptist Health Medical Group providers across the state to schedule appointments, complete referrals, retrieve medical records, and provide other services. Come see why we are one of Kentucky's best places to work!
Position Responsibilities
Works in a fast paced, call center environment accepting incoming calls promptly and makes outbound calls in a professional and courteous manner.
Schedules appointments electronically for new and established patients, collects and inputs information into our electronic EHR while maintaining a high degree of accuracy.
Independently works to resolve patient and provider questions related to patient care referrals, pre-authorizations/pre-certifications and insurance verifications.
Indexes medical records according to defined processes.
Demonstrates the highest level of commitment, compassion and customer service for all of our patients, providers and other team members.
Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner while following proper grammar rules.
Demonstrates strong telephone communication and etiquette skills.
Maintain composure during moments of stress and maintain a helpful disposition at all times.
Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Other duties as assigned by management.
Minimum Education, Training, and Experience Required
High School Diploma or equivalent.
Strong computer skills.
Strong research and problem solving abilities.
Prior experience in customer service fields, call centers or healthcare preferred but not required.
Must be able to successfully pass a thorough background check and drug screen.
Excellent attendance, punctuality, and ability to meet and maintain established metrics are crucial to being successful in this role.
Baptist Health
Louisville, KY
Founded in 1924, Baptist Health has been bringing advanced medical technology, modern facilities, and many of the region's most prominent physicians and medical professionals to the communities of our commonwealth for nearly a century.
Headquartered in Louisville, the Baptist Health family of hospitals, care centers, physician offices and health facilities has experienced tremendous growth in recent years. Baptist Health Floyd in New Albany, Ind. (formerly known as Floyd Memorial Hospital and Health Services), is the newest member, joined on Oct. 1, 2016. In 2012, we welcomed Baptist Health Richmond (formerly Pattie A. Clay Regional Medical Center) and Baptist Health Madisonville (formerly Trover Health System) to the fold. Our other hospitals include Baptist Health Paducah, Baptist Health Louisville, Baptist Health La Grange, Baptist Health Lexington and Baptist Health Corbin. We also manage Hardin Memorial Health in Elizabethtown. Counting all nine hospitals, we have more than 2,700 licensed beds.
Baptist Health has more than 300 points of care include outpatient facilities which offer Urgent Care, Express Care, occupational medicine, physical therapy and diagnostics. Home care is also available in 39 Kentucky counties, six counties in Illinois and six counties in Southern Indiana. Our physician network of more than 3,000 employed and affiliated physicians continues to grow as we endeavor to improve access to healthcare and enhance the health of Kentucky as a whole.
Strength in research
Our clinicians are engaged in more than 200 clinical studies throughout our network of hospitals, working to advance treatments in oncology, cardiology, orthopedics, neuroscience, epidemiology, diabetes and other areas.
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IndustryHealthcare
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No. of Employees3,000+
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Website
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Jobs Posted228
