Samsung Home Theater Specialist
Posted on: 23 Jan 2023
Brentwood, CA
Job Description
The Best Buy Certified Samsung Home Theader Advisor creates a world-class shopping experience for our customers while inspiring them to see what’s possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.
This role provides full service and solutions support to customers in the areas of Vendor Experience and premium home theater. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.
At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
Achieves team and individual goals while enabling an excellent customer shopping experience.
Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
Maintains assigned department’s merchandising and readiness to serve customers.
Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.
Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
Coaches and trains coworkers on new vendor technology and services.
Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.
Basic Qualifications
Ability to work successfully as part of a team
Preferred Qualifications
Prior experience serving as a specialist in premium, luxury, or complex technology solutions
1 year of experience working with consumer electronics
Best Buy
Richfield, MN
Best Buy Co., Inc. operates as a retailer of technology products, services, and solutions in the United States, Canada, and Mexico. The company operates in two segments, Domestic and International. Its stores provide Computing and Mobile Phones, such as computing and peripherals, e-readers, networking products, tablets, and wearables, as well as mobile phones comprising related mobile network carrier commissions; consumer electronics, including digital imaging, health and fitness, home theater, portable audio, and smart home products; and entertainment products consisting of drones, movies, music, and toys, as well as gaming hardware and software, and virtual reality and other software products.
The company’s stores also offer appliances, such as dishwashers, laundry appliances, ovens, refrigerators, blenders, coffee makers, and vacuums; and other products, such as beverages, snacks, and sundry items, as well as baby products, luggage, and sporting goods. In addition, it provides services comprising consultation, design, delivery, installation, memberships, protection plans, repair, set-up, and technical support services, as well as connected health services for aging consumers.
The company offers its products through stores and Websites under the Best Buy, bestbuy.com, Best Buy Direct, Best Buy Express, Best Buy Mobile, Geek Squad, GreatCall, Magnolia, Pacific Kitchen and Home, bestbuy.ca, and bestbuy.com.mx brand names, as well as through mobile applications and call centers. As of February 2, 2019, it had approximately 1,187 large-format and 51 small-format stores. The company was formerly known as Sound of Music, Inc. Best Buy Co., Inc. was founded in 1966 and is headquartered in Richfield, Minnesota.
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IndustrySales/Retail
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No. of Employees125,000
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Website
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Jobs Posted832
