Job Description

Overview

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Compensation Package Includes:

Non-negotiable starting pay of $50,999.65/year

An annual bonus based on individual and enterprise performance
Annual merit increases

Please note: This position has an anticipated start date of Monday, March 13, 2023

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

Location: This position is open to candidates who live within 100 miles of Tempe, AZ.

Responsibilities

Who are we?

In State Farm Underwriting, we champion profitable growth by providing quality customer interactions and products through simplified processes, technologies, and the excellence of our people. When you join our team, you will execute on our underwriting philosophy and fundamentals to serve the evolving needs of our customers. Our Underwriters are committed to assisting our State Farm agents and their customers. Check out what it's like to be an Underwriter!

Several of our teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. Area for consideration includes, but is not limited to Personal Lines Fire Contact Center. 

Familiarity with company policies, forms, and endorsements is essential. All underwriters are expected to learn various insurance coverages and contracts along with company philosophy and procedures, in order to make underwriting decisions within authority. The overall responsibilities of an Underwriter are to: 

The overall responsibilities of an Underwriter are to:

Serves as primary contact for Agents and Agency employees that have questions or want to find out the status of a policy. Fast paced environment, processing customer transactions, etc.
Communicates with Policyholders, Agents, Producers, or third parties via various communication media, including chat and phone.
Handles various contact types (i.e., chat software and phone) to resolve Agent questions and issues.
Addresses adverse situations (Ex: Billing issue, pricing issue, actual Premium vs. quoted premium, status of policy, errors on policies).

Training Details: Training is extensive. Mandatory paid training will take place 8:00 am - 4:30 pm Monday - Friday. The length of training depends on the function in which you are placed and varies between 6-15 months is total duration. Limited time off will be granted during the training. Please ensure you are able to commit to the mandatory training before applying. Schedules during training are subject to change based on business need. Once training is completed, various work shifts apply depending on business need and the function where each employee is placed. Our team works in a shift environment between the hours of 7:00 am - 7:30 pm, Monday - Friday, and may include holidays based on workload and job requirements. Schedules may change based on business need and will require flexibility. 

Incumbency: Due to the extensive training, new team members are eligible for promotional opportunities after 12 months of service and 24 months for lateral opportunities. 

Work Environment: This is a hybrid role, meaning you will work from home most of the time with some time collaboratively in office. For a successful work environment, you will be asked to have a reliable source of Internet for your time working at home. 

Qualifications

Competitive candidates will have demonstrated a history of the following skills, competencies, and qualifications:

Communicates clearly and professionally.
Ability to provide remarkable customer service in all interactions with agents and associates.
Ability to handle multiple computer applications in a fast-paced collaborative team environment, experience with Microsoft Office software.
Thrives on accountability to your team, your work and your schedule!
Strong decision-making skills and technical expertise.
Demonstrated attention to detail and ability to produce quality work.
Bachelor’s degree is strongly preferred.