Job Description

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job opportunities:

Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Home & Auto Sales Agents- specialize in selling bundled home and auto insurance products tailored to our customers’ unique needs

Must-have qualifications????????????????????????????????????????????????????????????????????  

Two years of post-secondary education or higher 
Instead of the above, two years of relevant work experience ?????????????????????????????????????????????????????????????????  

Bilingual positions are also available; must be fluent in Spanish (speak and read)

Training starts: March 2023

Schedule: Most schedules will include a weekend day and evening hours after completion of training

Work from home office requirements 

Designated workspace free from noise and other distractions  
Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up 
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) 
All Progressive hardware you receive needs to be connected to a surge protector??? 
High-speed internet access is at your expense unless otherwise required by law 

Compensation 

$19.50 or $21.00 per hour depending on the role you are selected for
Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance 
An additional 10% when you work evening or weekend hours 
Performance-based rewards

Benefits 

401(k) with dollar-for-dollar company match up to 6% 
Medical, dental & vision, including free preventative care 
Wellness?& mental health programs 
Health care flexible spending accounts, health savings accounts, & life insurance 
Paid time off  
Paid & unpaid sick leave where applicable, as well as short & long-term disability 
Parental & family leave; military leave & pay 
Diverse, inclusive & welcoming culture with Employee Resource Groups 
Career development & tuition assistance