Client Services Consultant II
Posted on: 22 Dec 2022
Tampa, FL | Aurora, IL
Job Description
Role Value Proposition
The Client Service Consultant II (CSC II) has overall accountability for the day-to-day administrative service support of multiple National Account clients (5000+ lives). The CSC II is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife.
Key Responsibilities
Overall accountability for the day-to-day administration of multiple or complex clients, including:
Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
Serves as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.
Partners with Proposal Unit to research and respond to RFP questionnaires
Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
Comprehends competitors’ products, industry trends and legal developments impacting business
Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems
Essential Business Experience and Technical Skills
Required:
4+ years of equivalent experience within the insurance space
4+ years of account management experience
Excellent organizational, interpersonal, and communication skills, both written and verbal
Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
General understanding of U.S. economy and employee benefits industry
Proficient with Microsoft Office software
Self-motivated to learn more about the business and is proactive in personal development
Preferred:
Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
Ability to balance client expectations with MetLife capabilities
Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
Assignment Category
Full Time
Travel
Up to 25%
Business Category
US Business
Number of Openings
1
MetLife
New York, New York
MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC), better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. The firm was founded on March 24, 1868 MetLife ranked No. 43 in the 2018 Fortune 500 list of the largest United States corporations by total revenue.
On January 6, 1915, MetLife completed the mutualization process, changing from a stock life insurance company owned by individuals to a mutual company operating without external shareholders and for the benefit of policyholders. The company went public in 2000. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin America, Asia's Pacific region, Europe, and the Middle East. MetLife serves 90 of the largest Fortune 500 companies. The company's principal offices are located at 200 Park Avenue, New York City in Midtown Manhattan, New York City, though it retains some executive offices and its boardroom in the MetLife Building, located at 200 Park Avenue, New York City, which it sold in 2005.
In January 2016, the company announced that it would spin off U.S. Retail business, including individual life insurance and annuities for the retail market, in a separate company called Brighthouse Financial. They will maintain the MetLife name on MetLife Stadium. On March 6, 2017, the separated U.S. Retail business launched Brighthouse Financial – an independent company focused on life insurance and annuities.
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IndustryInsurance
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No. of Employees49,000
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Website
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Jobs Posted394
