Job Description

At NRG, we’re bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

The NRG Sales Support Analyst will serve as a subject matter expert on the company’s retail energy business operations, processes, and systems to assist NRG Sales originators with maximizing the efficient growth of the business through revenue generation activities. This includes developing and maintaining strong working relationships with NRG Business C&I customers and third-party sales channels and serving as the in-house point of contact.  The Sales Support Analyst should have a continuous improvement mentality and look for opportunities to enhance NRG’s processes and be able to participate in improvement efforts and UAT testing.

Responsibilities

Collect and verify Power and Natural Gas usage information.
Ensure accurate deal structure of Power, Natural Gas, and other product offerings.
Accurately price and understand product offerings to prepare proposals/contracts and assist in generating revenue; Create proposals and contracts for Power and Natural Gas customers.

Maintain SLA productivity target in managing deal set ups delivering RFPs on time
Generate and review contracts for various product offerings.  Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricing
Adjudicate and approve credit for small customers via utility invoice review and internal pay history review
Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management
Act as a liaison between the sales originators, customers, sales channels, and Operations departments to resolve customer issues
Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes
Assist in development of Request for Proposal response packages

Minimum Requirements

High School Diploma, GED or equivalent education
Knowledge of utility rules and requirements for retail energy suppliers

Preferred Qualifications

Bachelor’s degree preferred, preferably in Business Management, Marketing, or a related field
Experience in sales, marketing, or customer service.
Energy industry experience preferred.
Knowledge of retail energy commodity products and pricing components preferred
Knowledge of the sales cycle preferred

#CB-PR