Job Description

The Role

Are you looking to join an incredible team with a great atmosphere? Do you have experience in technical modernization and production operations? Would you enjoy the challenge of solving problems and working in a fast-paced environment where no two days are the same? If so, the Systems Analyst/Production Operations role may be the right next step in your career!

This is an opportunity to use and implement standard processes as we stand up a new team of Systems Analysts supporting Production Operations. We are looking for a candidate who has passion to drive excellence and a desire to research and streamline existing processes.

The Team

Workplace Consulting is a group within Fidelity’s Workplace Investing built to serve and partner with Fidelity’s strategic external clients on their data and technology needs. The Data Technology Team's dynamic and diverse skillsets are leveraged to complete sophisticated and exciting projects in partnership with both internal and external partners.

We design and build customized solutions to address unique scenarios on behalf of clients. We extract data from a variety of sources (WIDE database schema, client feeds/files, etc.), transform the data to aggregate, translate or apply calculations, then output the results to Client files, Mainframe SCF files or databases.

We engage across Workplace Consulting in data quality improvement efforts that span single and multiple product lines (i.e. Health and Welfare, Defined Benefit, Defined Contribution, Stock Plan Services and HR/Payroll).

You will wear several hats to triage production issues and participate in escalations, document legacy processes, recommend and develop process improvements as well as define documentation standards.

The Expertise You Have

Familiarity of the WI Defined Benefit, Defined Contribution, Health & Welfare and/or Stock Plan Service business, data process flows and recordkeeping processes

Knowledge of SQL to read and triage queries across large volumes of data and recommend efficiencies and optimization

Proficiency with ETL methods and tools – Informatica preferred

Experience with Python is an added advantage

Hands on cloud experience (AWS, Azure) is a plus

Ability to analyze a process from beginning to end to identify where elements deviate from expected client outputs

Knowledge of Fidelity backend product tables (WIDE, Snowflake, DBR1, etc.)

A willingness to find uncommon solutions to sophisticated problems and an ability to work with limited direction

Strong analytical and problem-solving skills, able to research and find answers to technical challenges and learn new techniques as required

The Skills You Bring

You enjoy working with data and figuring out how the data is structured within Relational databases (Sybase, Oracle, SQL Server, MySQL)

You are skilled at solving puzzles and reverse engineering how existing processes have been implemented

You have outstanding interpersonal skills – both verbal and written – with the confidence and composure to raise questions, problem solve and connect with others

You are able to drive incident management and resolution of bug fixes in addition to identifying root cause

You enjoy and have the skills for learning new tools

You like to take ownership, resolve issues and care about the quality of your work

You have a consistent track record completing tasks in an environment with shifting priorities

The Value You Deliver

Communicating with business and technical consultants across Data, Healthcare, Retirement, Communications and Administration consulting practices on a wide variety of projects, you will analyze and maintain processes, identify data issues and root cause analysis which you will help to resolve. You will be encouraged to take an active part in crafting solutions and making recommendations about how to implement standard methodologies.