Job Description

As a centralized claims adjuster, you’ll help customers resolve auto claims involving up to two vehicles. This is not a field position. Primarily over the phone, you’ll accurately document claims details, interview those involved in an accident, make coverage and liability decisions, and collaborate with peers to verify consistency of accident details. Along with a supportive team, you’ll have ongoing coaching and development to help you feel confident while supporting customers through a stressful time. 

This is a remote position. You’ll be provided virtual training and onboarding, and will be required to obtain required state licenses while in the role.

Duties & responsibilities 

Manage a high volume of claim files from beginning to end 
Resolve and document auto claims as quickly and accurately as possible 
Interview all involved in an accident to determine coverage and liability decisions 
Validate damage is consistent with the report of the accident 
Independently make decisions related to liability and coverages 

Must-have qualifications 

Two or more years of college education or relevant work experience  

Work or educational experience must include: 

Customer service, sales and/or influencing others 
Fast paced and changing environment 
Multitasking and time management skills 
Effectively communicating verbally and in writing
Computer skills

Location: This is a remote position; preferred candidates live within the state of Texas.

Work from home office requirements

Designated workspace free from noise and other distractions
Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All Progressive hardware you receive needs to be connected to a surge protector
High-speed internet access is at your expense unless otherwise required by law

Schedule:  Late October start dates; Tuesday - Saturday, 11am - 8pm CST
 
Compensation 

$22.50 - $24.00/hour
Gainshare bonus up to 16% of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours 

Benefits

401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance

Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation, and Leadership. 

Equal Opportunity Employer