Job Description

Job Summary:

DLR Workforce Management Industrial Engineering Intern, Spring 2023

We Are…
 
Workforce Management is an internal team that provides tools, systems, processes, and knowledge to optimize our workforce in an evolving and dynamic environment. We support our labor, operations, and other business partners at the Disneyland Resort using a cooperative spirit, ensuring the development and success of our fellow team members. Responsibilities for our team include, but are not limited to, analyzing data and operational processes to build forecasting models that generate everything from robust daily workloads to long-term headcount plans.
 
Our intern program is designed to develop you professionally and apply your Industrial Engineering knowledge to impactful, real-world projects at the “Happiest Place on Earth”. You will be supported by a team of fellow Analysts as you learn hands-on about how the Disneyland Resort strives to provide magical experiences to our Guests while driving financial growth. There will be a wide range of opportunities to provide analytic support and consultation to various lines of business including Attractions, Entertainment, Food & Beverage, and Retail.

Responsibilities

Make an impact by…

Acting as an internal consultant for various Operations teams by analyzing daily operations in order to find efficiencies and provide recommendations on opportunities for labor savings
Developing tools in Tableau, Access, and SQL that use big data to tell a story and provide insight
Conducting Industrial Engineering analyses, particularly in operational planning support, workload planning and forecasting, Cast utilization, and productivity/process improvements
Leveraging curiosity and self-motivation to create and lead diverse, impactful projects by utilizing an Industrial Engineering skill set
Leading and participating in team efforts while working on projects which require interfacing with all levels of Cast and management

Basic Qualifications

What you bring to this role…

Demonstrated strong analytical, problem solving, and decision making skills
Ability to effectively partner with team members while demonstrating strong communication skills
Ability to work on multiple projects simultaneously in a fast-paced environment with tight deadlines
Willingness to learn new software applications
Ability to take initiative, independently manage projects, and build strong relationships with a variety of Cast
Creativity to approach problems in new, innovative ways
Ability to articulate recommendations to Cast with a wide variety of backgrounds

Preferred Qualifications

Prior related work experience, including co-op/intern programs with a focus on problem solving
Experience performing times studies/data collection and analyzing results in order to make impactful business decisions
Experience with VBA, Tableau, or Microsoft Access
Proven knowledge and/or experience with Walt Disney Parks and Resorts

Required Education

Currently enrolled in a four-year Industrial Engineering or related program

Preferred Education

Cumulative GPA of 3.0 or higher (Note: Cumulative GPA stated on resume and application must match cumulative GPA of current institution’s transcript.)

Company Overview

The Walt Disney Company is the global leader in high-quality entertainment and innovative technology. Begin a career that delivers unparalleled creative content and experiences to audiences around the world.

Additional Information

Internship Eligibility:

Must be enrolled in a college/university taking at least one class in the semester/quarter (spring/fall) prior to participation in the internship program OR must have graduated from a college/university within the past six (6) months 
Must be at least 18 years of age
Must possess unrestricted work authorization
Must provide full work availability for the duration of the term
Must provide reliable transportation for the duration of the term