Relationship Manager, MMSD Client Services – Remote US
Posted on: 16 Sep 2022
Boston, MA
Job Description
The Opportunity
Do you want to be part of a team that encourages your growth, supports your ambitions, and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection, and plan for the future. As a Relationship Manager, we do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Team
MassMutual Strategic Distributors:
MassMutual Strategic Distributors (MMSD) is MassMutual’s dedicated, third-party distribution channel focused on building on strong relationships and forging new ones with experienced financial firms and professionals. With a diverse and relevant portfolio, including whole life insurance, disability income insurance, fixed annuities, and hybrid life/long-term care insurance, MMSD is partnering with hundreds of financial firms to meet customers where they are with the financial solutions they need.
As a Relationship Manager you will work independently to maintain and enhance relationships with our distribution partners. Ensures distribution partner satisfaction through periodic partner meetings and discussions covering strategy, operations, and business performance. Works closely with internal business partners to resolve complex business operations issues and service escalations.
The Impact:
Support the day-to-day operations activities of our strategic distribution business, delivering tailored, concierge level service to our distribution partners.
Act as liaison between external partners and internal teams to drive resolution on all service issues, leading as relationship manager for our distribution partners.
Own and drive to resolution all firm back office and wholesaler escalated service issues.
Serve as a point of contact for inquiries from business partners including external third-party record-keepers and external auditors.
Produce and distribute daily, weekly and/or monthly reports related to our distribution partners’ business.
Gain a deep understanding of our distribution partners’ business models and tailor operations to support them.
Demonstrate agility and flexibility to work on or support special projects as needed.
The Minimum Qualifications:
High School Diploma or GED
5+ years of insurance industry experience, with knowledge of annuity, life, disability, LTC, or hybrid insurance products
2+ years dealing directly with annuity products
2+ years relationship management skills required
Excellent written and verbal communication skills
Extremely organized, detail-oriented individual who is capable of self-managing and multitasking in a fast-paced, demanding environment
Ability to travel to firms, which can be located anywhere in the country
The Ideal Qualifications
Undergraduate degree
Experience with and an understanding of Third Party distribution
Knowledge of regulatory issues surrounding ownership of insurance products What to Expect as Part of MassMutual and the Team
Proven experience with providing excellent customer service and building relationships with business partners
Salary ($75-$85K) plus annual bonus
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MassMutual
Springfield, MA
MassMutual was founded on May 15, 1851. And from the beginning, we’ve had a single purpose: to help people secure their future and protect the ones they love. More than 160 years later, that commitment remains our guiding principle. It’s behind everything we do and every decision we make. It’s how we continue to deliver products and services to help our policyowners and customers achieve their financial goals, and protect those who matter most.
MassMutual is a mutual company. That means we don’t have shareholders. Instead, our members and participating policy owners are often described as sharing in our ownership. This generally means that, if you’re insured under one of MassMutual’s individual, participating whole life insurance policies, for example, you are a member entitled to vote for our Board of Directors. And if you own that participating policy, you may be eligible to share in any dividends we may declare.
As a mutual company, we operate for the benefit of our members and participating policyowners. We manage the company with a focus on their long-term interests and are not subject to the expectations of Wall Street analysts or stockholders. Throughout our history, this focus on the long-term has helped us provide financial and retirement security to millions of people. And while they're not guaranteed, we've consistently paid dividends to eligible participating policyowners since the 1860s. Our success is reflected in our financial strength ratings1, which are among the highest of any company in any industry.
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IndustryInsurance
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No. of Employees7,000
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Website
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Jobs Posted224
