Job Description

We are Farmers!

We are… more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture! We are Farmers!

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a position where no two days are alike? We are looking for positive, high-energy professionals who are not just looking for a job, but a meaningful career!

Job Summary

Processes requests of basic to intermediate complexity for contracting, product authority and appointments for agents. Ensures compliance with department and company procedures, standards and applicable regulations. Handles inbound customer calls as needed to support department service levels.

Essential Job Functions

Monitors and manages personal workload. Prioritizes, analyzes, clarifies, and processes requests of basic to intermediate complexity from internal and external customers related to agent contracts, commission schedules, licenses, appointments, product authority and system access. Demonstrates an understanding of the customer's needs and ensures they are met. Handles inbound customer calls for support related to agent contracts, commission schedules, licenses, appointments, product authority and system access as needed to support department service levels. Ensures compliance with department and company procedures, standards and applicable regulations. Follows up as needed with the appropriate person(s) to gather missing information, resolves problem and complete requests within department service and quality standards. Advises customers via the appropriate media when requests have been completed. Updates processing systems and other tools to reflect work activity and communication with customers. Supports system testing for transactions of basic to intermediate complexity as assigned. Performs other duties as assigned.

Physical Actions

Physical Environment

Education Requirements

High school diploma or equivalent required.

Experience Requirements

Minimum one-year service related experience required

Special Skill Requirement

Basic proficiency in Microsoft Office programs (Excel, Word, PowerPoint), keyboard usage and navigating web-based programs required

Additional Qualification

Benefits

Farmers offers a competitive salary commensurate with experience, qualifications and location
CO Only: The pay range for this job being performed in CO would be $17.70 – $21.98 per hour
Bonus Opportunity (based on Company and Individual Performance)
401(k)
Medical
Dental
Vision
Health Savings and Flexible Spending Accounts
Life Insurance
Paid Time Off
Paid Parental Leave
Tuition Assistance
For more information, review “What we offer” on https://www.farmers.com/careers/