Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The Sr. Data & Reporting Analyst will be responsible for creating, analyzing, and delivering a well-designed portfolio of dashboards and reports for both internal and external stakeholders.  Using an in-depth understanding of Optum Enterprise Issue Management’s delivery and operations, this individual is accountable for leveraging data to help craft the story around Issue management activities, performance, prediction and outcomes. To succeed, this position will compile, analyze, and validate crucial data utilizing solid data collection skills, which will allow for trend recognition and analysis of overall performance compared to the department’s benchmarks. 

This individual will need to have a natural desire to go beneath the surface of a problem to ask the right (business) questions, and produce answers in support by digging into large data sources and applying statistical rigor.  The ideal candidate will have a knack for thinking “Big Picture” as well as enjoy digging into the details, applying 3 key elements to challenging healthcare problems: Analytical Rigor, Creativity and Business Focus.  

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Design, build, test, deliver and maintain comprehensive data analysis, reports and dashboards for internal and external stakeholders
Collaborate with and advise operational leaders to define and deliver Key Performance Indicators, benchmarks and trending metrics needed to operate the business
Access, extract and merge data from different sources, formats, platforms and systems; perform data scrubbing techniques to ensure data accuracy, including parsing, data transformation, duplicate elimination and statistical modeling 
Present complex data to non-technical end-users in a clear and concise manner through reporting visualization tools
Prepare presentations and participate in meetings with client teams and/or clients to present ROI, value-added services, business metrics or other key business intelligence
Independently identify patterns and trends and provide new insights to the business
Author and maintain documentation of reporting and reusable knowledge assets
Maintain and/or update business intelligence tools, databases, dashboards, systems or methods with updated requirements and new data sets; develop bests practices for report deployment
Maintain a solid understanding of department operational processes and SOPs and how daily workflow components translate into internal and external reporting

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor’s Degree in Business Administration, Mathematics, Statistics, Computer Science, Information Systems or related field, specialized training/certification or equivalent work experience
2+ years of experience as a Data Analyst or similar role, facilitating meetings for gathering and collecting requirements, from both business and IT counterparts
2+ years of experience working with SQL coding
2+ years of experience in report writing and/or utilizing BI visualization tools such as Oracle, Tableau, Cognos or MS Power BI 
Experience using data and analysis for insight generation to help move the business forward
Intermediate-level proficiency in Microsoft Excel and database skills

Preferred Qualifications:

Master’s degree in a quantitative/business field 
ETL process and tools experience 
Healthcare data analytics experience
Solid knowledge of extracting and developing key consumer insights within a population, distilling insights, and presenting to business leadership 
Knowledge of healthcare administrative data (medical claims, enrollment, provider data)
Proficiency and understanding of IT management, data storage structures and the various ways data can be applied to aid in business intelligence 
Solid organizational skills, time management and critical thinking skills are a must
Solid verbal and written communication skills, ability and comfort presenting to senior leadership, including at the C-suite level
Extremely collaborative; proactive; high integrity; highly reliable