Job Description

About Northern Trust:

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. 

Technical Software Support

ISS Northern Trust Asset Management organization is looking for a Technical Software Support who can work under general supervision (but works independently), responsible for day-to-day technical improvement, support and maintenance for multiple trading, portfolio management, and trade routing applications.  ISS NTAM Technology organization is a global team (APAC, EMEA and North America) working with various proprietary and vended applications for the Asset Management business units at Northern Trust Company.

ROLE:

Technical Analyst has responsibility for the technical improvement, support and maintenance of Northern Trust’s Asset Management portfolio and order management, trade routing, and other top 100 applications. This role will support our NTAM business and operations partners and clients, and will liaise with upstream and downstream application teams.

The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trading applications.  Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties. Some night/weekend may be required from time to time. Two potential schedules available, 10:00 AM – 7:00 PM or 11:00 AM – 8:00 PM.

PRINCIPAL RESPONSIBILITIES:

Candidate should be able to troubleshoot (review, analyze and resolve) production issue and able to apply code fix on needed basis.
Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.
Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support.
Monitor and provide support to production job streams
Coordinate with various teams including offshore staff and raise tickets for all issues, analyze root cause and assist in efficient resolution of all production processes.
Candidate will be responsible on-call basis after office hours including weekends to support High and Critical production issues.
Actively contribute to continuous service improvement projects to improve the stability of critical business applications.
Develop understanding of and adherence to Northern Trust’s technology and corporate standards at all times.
Present IT in a professional manner, exhibit customer service values in line with NT’s A Approach.

SKILLS / EXPERIENCE:

3-5 years of experience in a technical business facing role, within a financial institution or similar preferred.
Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
Team player will be working as part of a global technology team, cross training and supporting multiple critical Asset management front office applications.
Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial.
Problem resolution in an analytical and logical manner, to troubleshoot root cause and resolve production incidents and implement improvement plans.
Familiarity with working with other technology teams such as Development, Infrastructure and vended software support teams.
Individuals who embrace AGILE principles and practices
Working Knowledge of Oracle (SQL  and PL/SQL)
Working Knowledge of MS SQL
Knowledge of Python

Knowledge of JSON is a plus
Knowledge of Cloud technologies is a plus

Working with Us:

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve!                

We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. 

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.