Job Description

Who is Ingram? 

Ingram Micro is an integral part of the technology ecosystems, helping our partners grow and thrive through the creation and delivery of Information Technology, Cloud solutions and Lifecycle services. With more than $54 billion in revenue and the ability to reach 90% of the global population, we are one of the world’s largest technology distributors, serving our partners through operations in 61 countries with 29,000 associates.

What is an Associate Solution Design Specialist?

This role is part of our SD&S (Solution Design and Services) team. The SD&S team builds end-to-end solutions to help our resellers (customers) win their sales deals. We do this by answering customer calls and/or emails on assigned product categories or lines within defined service levels.

*We have open positions that require knowledge within two distinct segment differences:

Hardware Components: the physical parts of a computer, such as a case, central processing unit, monitor, mouse, keyboard, computer data storage, graphics card, sound card, speakers, and motherboard. 
Networking: Support both internal associates and external customers (resellers and their end-users) with pre-sales network design-oriented solutions. That could mean building out a new data center, refreshing a school’s wireless network, or finding the right firewall solution to secure a business!

 Qualifications:

You must be technically savvy 
Excellent communication skills
Technical aptitude
Hands-on Customer Support experience

Knowledge of hardware/ PC's, server, storage components
OR Familiarity with routers, switches, firewalls/security solutions, wireless access points, data center networking, servers, and/or network management solutions.
High school education required

Technical certifications and /or AAS degree in computer-related studies
One year (minimum) related experience in the following: 

Network technician
Technical Sales
Customer service

Skills in:

Keyboarding, MS Office Suite (Word & Excel), basic sales skills, time management; good communication skills (written & verbal) excellent listening skills

Ability to:

Learn complex proprietary systems; to work as a team member or independently, to relay/share information accurately
Must be able to work a flexible schedule as needed.

Be located near one of our campuses; Williamsville, NY; Scottsdale, AZ; Greer, SC.
CCNA / CMNA / Blackbelt Stage I /II, or other Cisco certifications preferred but not required.

Your Typical Day:

Answering customer requests on assigned lines (product categories) within defined service levels.
Providing excellent customer service while architecting complete solutions and/or network designs for Ingram Micro’s customers
Developing product knowledge and selling skills for creating accurate, detailed solutions while offering options, accessories, and services to accompany the opportunity.
Demonstrating the importance of getting the sale related to the value created
Demonstrating time management skills
May act as a vendor Advocate or Point of Contact for specific vendors i.e. Cisco
Demonstrating the importance of getting the sale related to the value created

*What this position offers you: *

A starting annual compensation of $18-20 per hour which can increase with relevant experience – Let’s talk
Comprehensive training
Opportunity to begin a long-term career with unlimited growth and advancement with a stable and growing organization!!!
In-Office hybrid option, ability to work remote 3 days a week post-training. 
Medical, vision, dental insurance – we even have options for your pets!
401k with employer match
Tuition reimbursement
Paid vacation and sick day