Customer Experience Specialist (Advisor)
Posted on: 5 Jul 2022
Parker, CO
Job Description
You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure)
Backup childcare
Tuition assistance for yourself and dependents
Generous employee discount
Medical, dental, paid time off
Rewards/discounts for learning about new products
Self-paced learning in sales, leaderships, time management, inclusion & diversity and so much more.
Seasonal employees also receive our generous employee discount.
Customer Experience Specialists are the face of Best Buy for everyone who visits our stores. They are obsessed with finding the right solutions to fit each person’s immediate and future needs. Specialists build long lasting relationships with our customers as they provide unique and personalized service over time.
Customer Experience Specialists are given the full training necessary to recommend the right products and services to each customer. This includes fundamentals of delivering world-class product knowledge and customer service in a customer obsessed environment. You will be trained in the department that most interest you and be exposed to learning about new and exciting product categories as they are developed.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve.
We are obsessed with building long-term relationships with our applicants, employees, and customers. If you like working in an environment that inspires individual and team success, you'd be a great addition here.
Key Responsibilities
Greets, welcomes, and engages with customers in a warm and friendly manner.
Uses acquired skills and knowledge to recommend products and services to meet customers’ current and future needs.
Serves as a brand ambassador by bringing your love and passion for the Best Buy brand, customer service, and technology together in service of our customers.
Assists customers with their sales orders, returns, and exchanges.
Applies the appropriate knowledge and expertise through ongoing learning and self-development.
Utilizes available tools to stay current on skills and promotional initiatives.
Helps execute profitable growth through critical business drive times while supporting our customer obsession.
Maintains merchandising and ensures their department is clean and well stocked.
Works in cooperation with their supervisor and associates in other departments.
Basic Qualifications
Working and thriving in a fast-paced, team-oriented environment
Working a flexible schedule that matches your availability (weekends, nights, holidays, etc.)
Best Buy
Richfield, MN
Best Buy Co., Inc. operates as a retailer of technology products, services, and solutions in the United States, Canada, and Mexico. The company operates in two segments, Domestic and International. Its stores provide Computing and Mobile Phones, such as computing and peripherals, e-readers, networking products, tablets, and wearables, as well as mobile phones comprising related mobile network carrier commissions; consumer electronics, including digital imaging, health and fitness, home theater, portable audio, and smart home products; and entertainment products consisting of drones, movies, music, and toys, as well as gaming hardware and software, and virtual reality and other software products.
The company’s stores also offer appliances, such as dishwashers, laundry appliances, ovens, refrigerators, blenders, coffee makers, and vacuums; and other products, such as beverages, snacks, and sundry items, as well as baby products, luggage, and sporting goods. In addition, it provides services comprising consultation, design, delivery, installation, memberships, protection plans, repair, set-up, and technical support services, as well as connected health services for aging consumers.
The company offers its products through stores and Websites under the Best Buy, bestbuy.com, Best Buy Direct, Best Buy Express, Best Buy Mobile, Geek Squad, GreatCall, Magnolia, Pacific Kitchen and Home, bestbuy.ca, and bestbuy.com.mx brand names, as well as through mobile applications and call centers. As of February 2, 2019, it had approximately 1,187 large-format and 51 small-format stores. The company was formerly known as Sound of Music, Inc. Best Buy Co., Inc. was founded in 1966 and is headquartered in Richfield, Minnesota.
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IndustrySales/Retail
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No. of Employees125,000
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Website
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Jobs Posted832
