Job Description

Valero provides the energy to take people anywhere they want to go around the globe.  Our 10,000 employees work together as a team with the single goal of maintaining our status as a top petroleum refiner and ethanol producer.  As an employee at Valero, not only will you have an opportunity to impact people’s lives through the products we manufacture in a safe, reliable environment, you will also be a part of a culture that thrives on positively impacting the people in the communities where we live and work. 

Valero is looking for an IS Refining Technologist to provide support for the enterprise information system infrastructure technology solutions by installing and troubleshooting desktop hardware and software, telephone equipment, network equipment and cabling, managing spare equipment inventory, and providing direct phone support of internal customers via Valero's Virtual Helpdesk line. Additional infrastructure duties such as server room management will also be performed as needed.

Key Competencies:

Problem Solving
Initiative
Results Orientation
Interpersonal Skills

Our goal at Valero is to continue to be the premier manufacturer, distributor, and marketer of quality transportation fuels and petrochemical feedstocks, while serving the needs of our employees, communities and stakeholders.  

Responsibilities

Primary focus is to provide on-site support of computing equipment and software, including complex needs and analysis, configuration, installation, moves, and changes for supported locations. This includes the use of Valero's system to track support activities.
Participates in information system infrastructure design and implementation projects as an individual contributor.
Performs research and repair activity, including vendor coordination, necessary to ensure computer services for supported locations.
Tests applications and equipment with minimal supervision.
Formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems.
Manages spare equipment inventory and related documentation.
Performs server room maintenance and management as needed.
Provides support of computing equipment and software, to include moderately complex needs analysis, configuration, installation, moves, and changes for supported locations during and after hours.
Works on moderately complex tasks for the design, development, maintenance and upgrade of information system infrastructure involving hardware, software, and system applications. This includes, but is not limited to: trouble-shooting, problem-solving, issue resolution, user interaction, training, defining systems scope, gathering requirements, documenting design specifications, research and fact-finding, configuration, testing, reporting, cutover, IS and business user coordination.
Develops effective work relationships within departmental and functional lines at various job levels with business users, IS departments and Valero business partners.
Learns or demonstrates an in-depth understanding of more than one information system infrastructure discipline/component and associated application/hardware integration.
Helps coordinate the adoption of new procedures resulting from software and hardware changes, including the development of system specifications, documentation, training, and communication plans.
Performs analysis on and recommends quality complex solutions to information system infrastructure technology disciplines/components.
Understands and applies the various IT methodologies which include project management, development, service management and system architecture.
May be required to work off-hours and on weekends for projects and/or support.
Ability to lift from 10 lbs up to 40 lbs.

This position is salaried exempt status, which means you are not eligible for overtime pay.

Qualifications

Minimum Requirements:

High School Diploma or GED
5+ years of experience in the following area(s):

Microsoft products, to include Windows OS and Office suites, desktop hardware, and customer service required.

Ability to successfully complete the TWIC (Transportation Worker Identification Card) process required.

Preferred Requirements:

Bachelor’s degree (or higher) in Computer Science, Engineering, Information Technology or related field, or equivalent preferred.