Job Description

Responsibilities

Manages and keeps track of all Customer Success department projects, including but not limited to onboarding, customer integrations, customer adoption, and product releases/updates.
Leads periodic check-in calls with customers and members of the Customer Success Team during the onboarding process.
Ensures all projects are meeting expected milestones and deadlines.
Proactively highlights projects, schedules, and deliverables that are at risk of falling behind. Communicates risks with the VP of Implementation.
Creates and maintains Customer Success projects and Gantt charts as needed using departmental tools.
Provides exceptional cross functional project management support, working with the Customer Success Team as well as the Implementation, Warehouse, and Integrations Teams.
Efficiently keeps all Customer Success processes and projects up to date.
Creates and submits support tickets and escalates issues in a timely manner.
Engages existing customers to retain and renew Tenna memberships as needed.
Provides swift and polite communication with customers and internal stakeholders.  
Provides user feedback to the Sales, Marketing, Product, and Engineering Teams.
Develops a deep understanding of the Tenna platform and takes ownership of customer engagement, retention, and satisfaction. 

Job Requirements

Bachelor’s Degree is required or equivalent.  
5+ years’ experience in project management, preferably within a hypergrowth or startup company.
3+ years’ experience in providing software customer support.
Experience working within construction technology or within the construction industry is an absolute plus.
Strong knowledge of tools such as Microsoft Project or P6.
Experience working in a technical, production driven environment.
Excellent verbal and written communication abilities.
Familiarity with Salesforce is a plus.
Self-motivated and adaptable person with a strong service orientation and “do what it takes” attitude.           
Excellent organizational skills and process driven.
Passion for working in a high-growth, entrepreneurial environment, with the ability to demonstrate personal commitment and drive to set and exceed high standards.

Benefits, Perks, & Additional Information:

Full-time opportunity.
Location: Remote – nationwide.
Occasional travel to customer locations is required, up to 20%.
Competitive compensation packages offered.
Opportunities for growth and personal development within highly dynamic team.
Robust, low-cost benefit packages offered.
Benefit coverage begins the first date of employment.
Dependent Care offered.
401k match.
Employee referral bonuses.