Community Health Advocate
Posted on: 10 Jun 2022
Dorchester Center, MA
Job Description
POSITION SUMMARY:
Provide outreach and community service linkages for underserved and difficult to reach patients at Carney Hospital.
KEY RESPONSIBILITIES:
Conduct intake interviews with clients.
Work with hospital team staff to identify difficult to reach clients and provide strategies for reaching them.
Make follow-up phone calls and home visits or visits to other appropriate settings (community based-organizations) to explain and enroll individuals in appropriate services such as health insurance.
Schedule appointments for clients and ensure the attendance at appointments.
Assist clients in addressing barriers to care such as transportation, language, family care.
Follow-up with clients by letter, phone call, or home visit on missed appointments or referral.
Establish relationships with clients and provide general support and encouragement for clients.
Provide general support for hospital team staff
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
1. Commits to recognize and respect cultural diversity for all customers (internal and external).
2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
Performs other duties as assigned
REQUIRED KNOWLEDGE & SKILLS:
Ability and willingness to provide emotional support, encouragement and motivation to clients to fully participate in service programs.
Ability and willingness to recognize clients with severe problems and refer them to the appropriate professionals and resources.
Experience working with community groups and members in the Greater Dorchester Area.
Experience performing interviewing and confidential data collection techniques, and record keeping.
Experience in collecting information from clients and completing standard forms (experience with MassHealth enrollment a plus) and preparing required reports.
EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:
Education: High school diploma or GED
Experience: Six (6) months experience working in a Community Health Worker (CHW) role or in another position with the provision of social services, supportive services, personal care, or related duties. Past participation in CHW trainings preferred but not required.
Certification/Licensure:
Software/Hardware: Basic computer skills. Familiarity with MS Office especially Word and Excel, Outlook
Other: Written and oral fluency in English. Written and oral fluency in Haitian Creole, Spanish, or Vietnamese.
Carney Hospital
Boston, MA
What Should I Know About Carney Hospital?
Carney Hospital in Dorchester, Massachusetts, has proudly served the City of Boston and neighboring communities since 1863.
Since 1863, Carney Hospital has served the City of Boston and neighboring communities. Carney Hospital has received the Joint Commission’s Gold Seal of Approval for health care quality and safety and numerous other quality and safety awards, including being designated a Top Hospital for 2014, 2015 and 2017 by the Leapfrog Group. The 159-bed hospital has more than 400 physicians and delivers high-quality to our community where they live. Carney Hospital provides Dorchester and surrounding communities with convenient, local access to quality primary care, emergency medicine and a range of specialties and subspecialties including; critical care, family medicine, cardiology, neurology, orthopedics, ambulatory care and adolescent, adult and geriatric psychiatry.
Carney Hospital operates a stand-alone Emergency Room located in the city of Quincy with on-site diagnostic radiology, including CT scans and ultrasound, pharmacy, and laboratory services. Carney Hospital is part of the Steward Health Care Network.
Carney Hospital is a Steward Family Hospital. Steward Health Care is the largest private, tax-paying physician-led health care network in the United States. Headquartered in Dallas, Texas, Steward operates 37 hospitals in the United States and the country of Malta that regularly receive top awards for quality and safety. The company employs approximately 42,000 health care professionals. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, over 7,900 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.
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IndustryHealthcare
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No. of Employees1000+
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Website
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Jobs Posted6388
