Job Description

Procter & Gamble Professional (PGP) is a growing and highly entrepreneurial business, focused on improving the lives of our consumers away from home.  Our propositions include branded products, equipment, service and technical support systems.  The Technical Services Organization (TSO) is charged with program installation, maintenance and technical support.  Our desired end-state is completely satisfied customers that lead to product and program compliance, long-term retention, and provide a virtuous business and organization growth cycle.

This is a full-time role, working from your home office, to meet expanded equipment and service requirements both internally and externally.  Job scope includes:  1) installing, supporting/servicing assigned Total Food Service (TFS), including mechanical warewash, customers, 2) installing, supporting/servicing assigned on-premise laundry customers, 3) supporting all housekeeping and COE equipment/service areas,  and 4) training and coaching for Sr. FSTs on OPL and MWW.  The work includes in-depth knowledge of respective equipment, service, maintenance, trouble shooting, chemical product interactions, and procedures.   All of this requires a high level of customer context and interaction.

Qualifications

This role is located in geographic areas based on business need, reports to assigned National Service Organization (NSO) Team Leader.  Some on-call weekend and off-hours work is required.  The ideal candidate would have a background working with commercial dish machines and commercial laundry equipment, hand tools, electrical systems and plumbing.  The work must be done in a way that supports year-to-year volume and profit results, improve customer retention, and delivers superior customer service and team building results.

Commercial mechanical warewash equipment and chemical dispensing pumps expertise.  This also includes proficiency and ability to read schematic drawings. Commercial on-premise laundry dispensing equipment mounting and machine programming/modification. Excellent working knowledge of appropriate tools, data, implements and service needs. Obtain and maintain NRA ServSafe certification and potentially NEHA CP-FS certifications. Managing the customer workload for their geographic territory and completing all work on time with excellence. Understand all regulatory and safety requirements in the areas that affect our mechanical warewash and on-premise laundry program.  Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPoint, and mechanical warewash and on-premise laundry program controllers/programing. Ability to train others on OPL and MWW. Adjust to competitive, industry and external customer environments – locally and regionally.  Establish and cultivate key customer relationships where appropriate/necessary so that we have a clear path to solve problems quickly, as defined by the customer, and grow the base business.  Interfaces with external, end-using customers as defined by the business and internal organization, Reports directly to assigned NSO Territory Operations Manager (TOM); receives daily direction from NSO Team Leader.  Works collaboratively with NA TSO peers, and technical support teams both TSO/R&D.

Work schedule may include 12 hour shifts, 5 day work week, occasional weekends, and night shifts
On-call coverage which may include:  occasional weekends, holidays and night shifts
Manage work order workload and complete on time with excellence
Lift, lower and carry objects up to 50 lbs.
Push and pull objects up to 50 lbs.
Climb a vertical ladder.  Ability to go up and down
Climb up and down stairs
Stand, sit, and/or walk for long periods of time, twist, bend at the knees, stoop, kneel, squat, crawl, and reach for purposes of installing and maintaining equipment.  Surface:  concrete, asphalt (uneven surfaces).
Operate a computer keyboard to input and access data, and phone
The ability to work in extreme temperatures both hot and cold, generally in warehouse conditions including wide variances in temperature, dust and dirt
The ability to give and discern the various visual and audible alarms and signals for equipment startup, evacuation, and fires
Must have a valid driver’s license
Candidate must be able to operate a motor vehicle, and spend approximately 30% of the day in the car traveling from accounts safely in city, rural and expressway conditions

Candidate must live within 50-75 miles of the specified city.  This position includes a company car.