Job Description

About this job

The Manager, Fraud Technology is responsible for discovering and coordinating delivery of a suite of fraud products and controls that ensure protection of CarMax financial interests while accommodating an iconic omnichannel customer experience.

As part of the Asset Protection organization, you will have the opportunity to collaborate with all internal fraud stakeholders (Technology, Product, Sales, CarMax Auto Finance, Financial Products & Services, Accounting, etc.) to deliver solutions to mitigate risks of customer fraud as we continually innovate and adapt our customer experience and increasingly online and remote customer interactions.

What you will do – Essential Responsibilities

Maintain and grow a deep knowledge of the business and the stakeholder needs and constraints.

Maintain and grow a deep knowledge of the automotive and auto finance industries, specifically from the point of view of how technology is being applied to power the customer experience.

Develop and manage the roadmap and backlog for fraud controls; align improvements to support vision, goals and opportunities.

Maintain strong relationships with key business partners to ensure fraud mitigation plans are aligned with company objectives/plans.

Serve as an interface between stakeholders to obtain input and ensure awareness and comfort with plans.

Monitor performance and metrics of implemented products and controls; identify and drive improvement opportunities

Advocate for fraud mitigation priorities, developing compelling proposals to gain support.

Proactively research and champion new solutions.

Manage 3rd party vendor relationships and evaluate 3rd party vendor needs.

Purpose of the role

The Manager, Fraud Technology serves as the primary business point of contact for development, deployment, and oversight of key fraud controls connected to the customer experience.  The Manager, Fraud Technology is responsible for supporting the CarMax Fraud Committee and ensuring its vision and priorities are delivered. 

Qualifications and Requirements

Analytical; solves problems at root cause and prioritizes effectively.

Continuous improvement focused; never satisfied.

Flexible and open-minded; proactively seeks input from others.

Self-directed; exceptional organization and results focus.

Relationship oriented; facilitates win-win solutions and obtains support from the organization.

Passionate about leveraging technology to power the customer experience.

Education and/or Experience:

BA/BS Degree required.

5+ years’ experience in a relevant field such as fraud mitigation, product management/delivery, or technology business support.

Technical background (software development experience) a plus