Sr Analyst, Customer Intelligence
Posted on: 4 Mar 2022
Arlington, VA | Indianapolis, Indiana
Job Description
At AES, we’re accelerating the future of energy, together, while transforming customer experience and delivering unique customer products and solutions. Under the direction of the Chief Customer Officer, the Customer Intelligence Lead will drive customer growth through the creation and management of programs designed to illuminate key areas of customer and market opportunity. By leveraging data to understand and advance customer outcomes, the Customer Intelligence Lead will empower a variety of teams and initiatives across AES with the goal of driving optimized and meaningful new business for AES and its customers.
Main Responsibilities:
Deliver actionable data insights through a robust Global Voice of Customer program including global performance and market, product specific insight surveys
Deliver data-enabled relationship diagnostics to enhance AES’ go to market strategies including addressable market, segmentation, strategic relationship tiers, targets and commercial KPI’s
Deliver competitive market and product research that provides actionable insights to product owners, commercial team, and new solutions champions
Prepare executive and customer communications materials using data visualization and storytelling through data
Oversee key customer data focused systems and programs to ensure production of meaningful insights and strategy inputs
Work collaboratively across functional and market-based teams to incorporate and leverage local insights into all work products
Qualifications:
MBA or Masters degree strongly preferred; Bachelors degree required
2-5 years of experience leveraging strong analytical skills to inform business decisions, or recent Masters program graduate
Proven experience managing complex projects to completion
Strong attention to detail
Effective time management – turns final state deadlines into achievable milestones and ensures all stakeholders meet established milestones
Strong proficiency in commercial systems (e.g. CRM, Salesforce, other commercial systems)
Ability to influence using data
Strong communication and influencing skills
Ability to see the big picture and contribute to strategy development while also working in the details
AES Corporation
Arlington, VA
The AES Corporation operates as a diversified power generation and utility company. It owns and/or operates power plants to generate and sell power to customers, such as utilities, industrial users, and other intermediaries. The company also owns and/or operates utilities to generate or purchase, distribute, transmit, and sell electricity to end-user customers in the residential, commercial, industrial, and governmental sectors; and generates and sells electricity on the wholesale market.
It uses a range of fuels to generate electricity, including natural gas, coal, pet coke, diesel, and oil, as well as renewables, such as hydro, solar, wind, energy storage, biomass, and landfill gas. The company owns and/or operates a generation portfolio of approximately 31,792 megawatts. It has operations in the United States, El Salvador, Chile, Colombia, Argentina, Brazil, Mexico, Central America, the Caribbean, Europe, and Asia.The company was formerly known as Applied Energy Services, Inc. and changed its name to The AES Corporation in April 2000. The AES Corporation was founded in 1981 and is headquartered in Arlington, Virginia.
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IndustryEnergy/Utilities
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No. of Employees9, 000
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Website
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Jobs Posted208
