Strategic Account Manager
Posted on: 4 Mar 2022
Dayton, OH
Job Description
This position has overall responsibility for delivering quality customer service and a positive customer experience to our largest utility accounts. Acting as the single point of contact for a designated group of customers, the account manager will provide assistance with issues such as reliability, billing, expansion of service, and other customer needs as they arise. In addition, this position may support other customer programs and initiatives under development as the Company focuses on customer centricity and digital transformation.
Main Responsibilities:
Deliver a positive customer experience to a designated group of Strategic Accounts by acting as the single point of contact for the customer.
Provide customer assistance as the need arises regarding the customer’s utility service. This may include billing, reliability, service expansions, metering, power quality, planned outages, and rates.
Support the development and implementation of various customer programs currently under development.
Provide customers with a point of contact for customer interconnections and net metering, which includes managing the flow of required documentation and reporting.
Support Service Operations in emergency restoration activities, which may include participating on storm teams and being the communication interface between the company and external stakeholders.
Provide the customer with 24/7 availability to respond to emergency outages.
Qualifications:
Bachelor’s degree required in an engineering or business field.
5+ years of experience in the energy industry and/or a customer management position.
Comfortable with energy systems, energy programs and technical terminology/concepts used in commercial and industrial environments.
Proficient in the basic suite of Microsoft packages, especially Excel and the quantitative analysis and reporting of data.
Enjoy working with customers and external stakeholders.
Enjoy working in emergency situations and willing to respond to customer and emergency situations on short notice.
General knowledge of and interest in the fast-changing energy business in areas such as renewables and distributed energy.
AES Corporation
Arlington, VA
The AES Corporation operates as a diversified power generation and utility company. It owns and/or operates power plants to generate and sell power to customers, such as utilities, industrial users, and other intermediaries. The company also owns and/or operates utilities to generate or purchase, distribute, transmit, and sell electricity to end-user customers in the residential, commercial, industrial, and governmental sectors; and generates and sells electricity on the wholesale market.
It uses a range of fuels to generate electricity, including natural gas, coal, pet coke, diesel, and oil, as well as renewables, such as hydro, solar, wind, energy storage, biomass, and landfill gas. The company owns and/or operates a generation portfolio of approximately 31,792 megawatts. It has operations in the United States, El Salvador, Chile, Colombia, Argentina, Brazil, Mexico, Central America, the Caribbean, Europe, and Asia.The company was formerly known as Applied Energy Services, Inc. and changed its name to The AES Corporation in April 2000. The AES Corporation was founded in 1981 and is headquartered in Arlington, Virginia.
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IndustryEnergy/Utilities
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No. of Employees9, 000
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Website
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Jobs Posted208
