Employee Support Coordinator
Posted on: 27 Feb 2022
Madison, New Jersey
Job Description
Job Description
This role is responsible for the day-to-day administrative functions Employee Support within the HR Operations department. It is expected that this position will maintain an in-depth and current understanding of human resource systems and their relationship to each other, to provide excellent employee support. This position is also responsible for company-wide projects and administrative tasks.
Essential Responsibilities
Initial HR point of contact for employees for general questions and support, including when inquires submitted to team require research and/or a conversation. Explain HR procedures and standards. Redirects employees to appropriate resources for specialized support, including payroll, policy interpretation, benefits, compensation, counseling on performance management, employee engagement and rewards, and IT. Escalates issues as needed.
Works with appropriate team members on resolution when discrepancies are found in data entry, payroll or documentation
Investigates and resolves employee payroll issues; interfaces with HR field partners and employees to explain pay calculations
Works with the various groups to assist in the resolution of complex problems
Consolidate and provide employee information to the Legal department for all subpoenas
Acts as a liaison between Human Resource and IT group, participating in testing and providing testing results to appropriate resources
Investigates overpayments and works with field HR partner to communicate and recoup overpayment in accordance with policy and legal requirements
Fosters a positive employee experience by providing accurate, timely customer support services. Approaches work and interactions with a high attention to detail and empathy. Assists, troubleshoots, partners with others, and escalates issues.
Prepares employment verification letters.
Interfaces with processing team to provide appropriate paperwork and documentation for all employee transactions including but not limited to salary changes, promotions, transfers, and terminations.
In partnership with the processing team, ensures HR recordkeeping is compliant and updates made timely. As needed, assists with data/recordkeeping audits and obtaining details from HR partners, managers and/or employees as needed.
Partners with HR partners to coordinate submission of proper documents requested during SOX or other internal or external audits.
Reviews work practices and recommends ways to simplify and streamline processes.
Drafts process flow documents to map/define roles and responsibilities, ensure standardization of HR support services, optimize efficiency, and train new team members.
Assists with general reporting and other projects as needed.
Proficiency in Microsoft Office Suite, specifically Excel
Basic Qualifications:
Bachelor’s degree in Human Resources, or experience in related area is preferred.
Minimum of 2 years’ experience in providing effective HR guidance in the areas of performance/people management and resolution of complex/sensitive interpersonal conflicts.
Other Qualifications:
PHR/SPHR designation preferred.
Excellent communication skills, verbal and written.
Strong customer service skills and ability to interact with all levels in the organization.
Ability to manage, protect and maintain confidential information.
Knowledge of Federal and State employment laws.
Strong attention to detail required.
Must be able to multitask and change courses quickly without compromising accuracy.
Strong organization and prioritization skills.
Ability to work independently and as part of a collaborative team.
Ability to problem solve.
Strong computer skills including Word, Excel, PowerPoint, and Outlook.
Realogy Holdings Corp.
Madison, New Jersey
Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.
While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.
Realogy was recently designated a Great Place to Work® for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.
Powered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.
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IndustryReal Estate Services
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No. of Employees11,800+
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Website
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Jobs Posted585
