Customer Service Agent
Posted on: 25 Feb 2022
Naperville, IL
Job Description
This role will be primarily responsible for processing non-phone work from the SAP activities queue. The individual in this position will need to demonstrate good attention to detail and an understanding order entry in SAP/CRM. This position requires decision making skills in resolving customer problems, communicating issues, maintaining customer data in the Order Entry and Order Processing systems, as well as the ability to identify and escalate scenarios that are outside of the training provided.
What’s in it For You:
Be recognized for meeting goals, and secure opportunities for advancement
Sharpen your professional business acumen
Work for a stable, growing, global Fortune 500 company
Comprehensive benefits package starting day 1 of employment- medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!
What You Will Do:
Address on average 30 – 50 inbound inquiries each day from internal customers within a structured environment
Process customer confirmations and investigate shipment status
Accept and process transactions in SAP/CRM
Interface with other departments to resolve problems related to order to cash cycle
Effectively set priorities to meet service levels while following department guidelines
Achieve target goals for monthly quality, daily attendance and punctuality as well as daily and monthly statistical objectives
Position Location: Naperville, IL
Work Week and Shift: Monday – Friday, 10:30 AM – 7:00 PM or 9:00 AM – 5:30 PM
Minimum Qualifications:
High school diploma or equivalent
6 months of customer service experience
Must be able to attend paid training
Ability to accurately type a minimum of 25 words per minimum
Proficient with Microsoft Office Suite software (Excel, Word, and Outlook)
Experience using Customer Service software
No immigration sponsorship offered for this role
Preferred Qualifications:
Higher education degree completed or in process
1-3 years customer service experience preferred
Some SAP experience preferred
Must be able to work successfully in a highly structured environment
Strong oral and written communication skills
Ability to interact professionally with others, ability to work independently in a multi-division, fast paced environment
Excellent problem solving, investigation and troubleshooting skills
Critical attention to detail and highly dependable
Ability to prioritize work flow while utilizing strong time management skills
Ability to handle multiple tasks at once
Ability to exercise good judgment in decision making
Ecolab Inc.
St Paul, MN
Ecolab Inc. provides water, hygiene, and energy technologies and services worldwide. The company operates through Global Industrial, Global Institutional, Global Energy, and Other segments. The Global Industrial segment offers water treatment and process applications, and cleaning and sanitizing solutions primarily to industrial customers within the manufacturing, food and beverage processing, transportation, chemical, primary metals and mining, power generation, pulp and paper, pharmaceutical, and commercial laundry. The Global Institutional segment provides specialized cleaning and sanitizing products to the foodservice, hospitality, lodging, healthcare, government, education, and retail industries. The Global Energy segment offers the process chemicals and water treatment needs of the petroleum and petrochemical industries in upstream and downstream applications under the Nalco Champion name.
This segment also provides additives for drilling and well stimulation, corrosion inhibitors, oil and water separation, scale control, paraffin and asphaltene control, biocides, hydrate control, hydrogen sulfide removal, oil dispersants, foamers and anti-foamers, flow improvers, anti-foulants, crude desalting, monomer inhibitors, anti-oxidants, fuel and lubricant additives, and water treatment.
The Other segment offers pest elimination services to detect, eliminate, and prevent pests, such as rodents and insects in restaurants, food and beverage processors, educational and healthcare facilities, hotels, quick service restaurant and grocery operations, and other institutional and commercial customers.
This segment also produces and sells colloidal silica for binding and polishing applications in semiconductor, catalyst, and aerospace component manufacturing, as well as chemical industries. Ecolab Inc. sells its products through field sales and corporate account personnel, distributors, and dealers. The company was founded in 1923 and is headquartered in St. Paul, Minnesota.
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IndustryScience/Research
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No. of Employees49, 000
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Website
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Jobs Posted1058
