Job Description

The Role at a Glance

We have a great opportunity for a Svc Rep I, End User Operations role to join our talented IT Service Desk team. This person will be providing IT support of our Radnor and Philadelphia offices.

Background Details: 

This position is responsible for the support of end-user ecosystems, which is inclusive of, but not limited to desktops, laptops, desk phones, mobile device hardware, software, as well as associated break/fix services. S/he troubleshoots and repairs computer systems and peripheral equipment. S/he responds to incidents and service requests either in person, by telephone, or via remote access. Additionally, s/he provides timely resolution of incidents or escalations on behalf of end users, to appropriate technical staff.

What you’ll be doing

Analyzes, troubleshoots and repairs a wide variety of PC problems related to hardware and software.
Coordinates activities with service desk, managed service providers, and other IT teams when necessary.
Effectively works with PC imaging software such as SCCM.
Escalates technology problems when necessary, providing a consistent model for support across the enterprise.
Monitors their respective ticket queue and handles tickets to ensure incidents and service requests are addressed in a timely manner, meeting established metrics and SLAs.
Processes level 1 incidents and service requests.

What we’re looking for

Must-haves:

High School diploma or GED or minimum Associate degree in lieu of required experience. (Minimum Required)
1-3+ Years of experience in direct end user and software/hardware support, including Microsoft systems and support (Required)

Nice-to-haves:

CompTIA A+ Certification

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What’s in it for YOU:

A clearly defined career framework to help you successfully manage your career

Leadership development and virtual training opportunities

PTO/parental leave

Competitive 401K and employee benefits

Free financial counseling, health coaching and employee assistance program

Tuition assistance program

A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations

Effective productivity/technology tools and training

Work Arrangement

In Office : Employees will?work?in a Lincoln office in a designated workspace. Remote flexibility is considered/granted by managers on an ad-hoc basis, for special circumstances.

Lincoln will evaluate the following when setting the successful candidate's wage rate:

•    Prior work or industry experience.
•    Education level to the extent education is relevant to the position.
•    Unique skills