Supervisor, Technical Support
Posted on: 19 Feb 2022
Northridge, California
Job Description
What You Will Do
The candidate manages compliance to technical support processes within the team
Set clear objectives, evaluate progress and instill a high-performance culture with focus on team work, service excellence and ownership for resolving customer issues
Intimately understands and Audio technology, to include various internal control software platforms, signal flow and products used from the Microphone to the Speaker, and some networking theory
Manage individual performance, technical and skills development
Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
Handles TS Cases and escalated trouble calls and works closely with other agents to navigate escalation procedures.
Validates problem descriptions and perform detailed problem diagnosis; track and update problems in trouble ticketing system.
Actively support all efforts to simplify and enhance the customer experience
What is Nice to Have
Strong interest in and aptitude towards working with new technology
Strong client service and problem-solving skillset with a solution-oriented mentality
Advanced knowledge of hardware, network operating systems and troubleshooting skills
Strong organizational skills and computer proficiency
What You Need
Bachelor’s Degree in a technological field of study or equivalent work experience
Minimum of 5 years work experience with a focus towards a technical support capacity
What Makes You Eligible
Willingness to work in an office in Northridge, CA
Willingness to work across multiple time zones when needed.
Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
Harman International
Stamford, CT
HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.
With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world.
More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems.
Our software services power billions of mobile devices and systems that are connected, integrated and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 30,000 people across the Americas, Europe, and Asia.
In March 2017, HARMAN became a wholly-owned subsidiary of Samsung Electronics.
-
IndustryEngineering
-
No. of Employees30,000 +
-
Website
-
Jobs Posted151
