Job Description

Job Description

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

Understand global customer's profile, needs and expectations
Retain existing business and continuous pursuit of global business development
Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

SYSTEM & TOOLS & ACCOUNT ADMINISTRATION

Proper Customer Organization structure in CRM following the company's global standards
CRM input and management ensuring data integrity at all times
Assist in creating and maintaining Customers SOPs and ensure full ownership of tactical responsibilities by operation and customer service teams
Set the right expectations internally as well as externally with the customers
Leverage and implement Expeditors reporting tools and value add solutions internally and externally with all selected customers
Evaluate their usage and quantify their cost savings/cost avoidance
Utilize corporate approved templates and presentations and customize when necessary

RETENTION

Establish proper customer business mapping to ensure complete understanding of customer's global business, stakeholders, spending, strategy, goals, etc
Create and communicate a global strategic business plan in alignment with the customers mapping and Expeditors goals
.Ensuring global visibility and collaboration across Expeditors network (Strategic updates, KPls, service deliverables, initiatives, etc. )
Penetrate customers organizational structure at all levels, developing relationships beyond the main point of contact at all locations
Initiate value added solutions based on Expeditors service offerings and technology
Ensure and drive the appropriate global alignment and engagement with the customer through meetings and reviews

DEVELOPMENT

Pursue a larger global wallet share with all customers, while promoting up and cross selling with all customers at all locations
Collaborate with the various departments and branches through regular meetings and joint calls to promote existing and new service offerings at all locations
Ownership, accountability, and ongoing management of global pipeline and opportunities to ensure a healthy growth potential and faster business closure 
Promote Expeditors marketing activities and customer events
Schedule regional & international travel when necessary to address global business need and growth potential
Continuous review of customers revenue report and analysis aimed at identifying “at risk” customers and negative trends

Additional Information

QUALIFICATIONS

University or equivalent business qualifications
Minimum 3 years Expeditors or industry experience • Proven work experience in business development
Knowledge of Expeditors product and services
Knowledge of required Expeditors operating systems
Proficient in MS Office and CRM software
Strong presentation skills
Proven project management skills
Strong analytics skills
Ability to perform and meet KPI requirements
Proven problem solving and interpersonal skills
Charismatic with an ability to connect